ROLANDE HERAU
Fort Lauderdale,FL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Secretary
Vitas Healthcare Corporation
09.2020 - 10.2023
- Interacted with patients daily in person, over the phone and through text communication
- Greeted visitors and patients and directing or accompanying them to the specific doctor or medical department
- Scheduled appointments for consultations, check-ups and surgeries and ensured that doctors had ample time for each patient
- Helped patients fill out forms to record their personal information, medical histories, and insurance details
- Organized files and records, including word processing documents and spreadsheets, to provide easy access when required.
Call Center Representative
Integrated Home Care
05.2016 - 07.2018
- Negotiated with merchants to expedite product shipment and backorders
- Complemented and professionally responded to customer and sales representative’s questions pertaining to orders, product availability, backorders, price, products and services, procedures, and policy
- Managed credit card payments for orders and managed accounts receivables
- Assisted customers in navigating the company’s website and placing orders online and troubleshooting any technical issues
- Initiated investigation of order entry errors, damaged product, and return discrepancies, working closely with other departmental teams to ensure corrections were processed accurately and timely.
Certified Nursing Assistant
Senior Nannies Homecare Services
01.2013 - 11.2013
- Delivered patient-centered care to surgical patients in a 297-bed community hospital and reduced risk of infection by ensuring compliance with health and safety protocols
- Educated patients on therapeutic exercises during rehab to improve range of motion and flexibility following major orthopedic surgeries
- Provided care to patients on life support, monitored vital signs, and alerted registered nurses and physicians regarding changes in patient condition
- Assisted nursing home residents with their daily activities, including bathing, dressing, and eating
- Ensured that residents were kept clean and dry during the night, turning them every two hours.
Education
Bachelor of Business Administration -
Barry University
Miami Shore, FL12.2014
Associate of Arts in Business Administration -
Miami-Dade Technical College
Miami Lakes, FL05.2011
Skills
- Microsoft Office: MS Word, MS Excel, MS PowerPoint, MS Outlook/ Adobe/ Google Docs
- Basic Life Support for Health Care Providers (BLS)
- Computer Proficiency
- Documentation and Recordkeeping
- Clinical Support
- Customer Service
- Patient Scheduling
- Patient Confidentiality Adherence
- Medicare/Medicaid
- Insurance Verification
- HIPAA Compliance Understanding
- Long-Term Care
Certification
Certified Nursing Assistant Training, Cambridge College of Healthcare & Technology, Miami Gardens, FL, 01/2010
Timeline
Medical Secretary
Vitas Healthcare Corporation
09.2020 - 10.2023
Call Center Representative
Integrated Home Care
05.2016 - 07.2018
Certified Nursing Assistant
Senior Nannies Homecare Services
01.2013 - 11.2013
Bachelor of Business Administration -
Barry University
Associate of Arts in Business Administration -
Miami-Dade Technical College
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