Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Adlai J. Krumtum

Orem,UT

Summary

Upbeat, positive, go-getter who has a knack for solving problems and finding ways to improve systems, operations, and the community! My motto is to always go above and beyond in everything, and this resume will show that!

Overview

3
3
years of professional experience
1
1
Certification

Work History

Service Center Manager

Utah Community Credit Union
Provo, UT
04.2024 - Current
  • Directed projects introducing new systems and processes to enhance member experience.
  • Supervised workforce of 80+ employees, creating advancement pathways across departments.
  • Established robust verification protocols ensuring safety and integrity of members' financial activities.
  • Facilitated training sessions to bolster leadership and management skills among staff.

Operations Manager

Utah Community Credit Union
Lehi, UT
01.2024 - 04.2025
  • Optimized resource utilization by overseeing branch operations budget.
  • Achieved 30% increase in cross-sell goals through effective performance oversight.
  • Cultivated strategic partnerships with key community stakeholders, including Waite Vision.
  • Led planning and execution of department trainings and audits for NCUA compliance.
  • Managed employee relations for 20 team members, focusing on goal-setting and corrective actions.

Service Manager

Utah Community Credit Union
Provo, UT
10.2023 - 01.2024
  • Directed operations at Riverwoods HQ branch, ensuring efficient banking services for employees and members.
  • Streamlined onboarding process for new hires to enhance transition into credit union.
  • Optimized branch budgeting to improve financial performance and service delivery.

Assistant Branch Manager

Utah Community Credit Union
Orem, UT
09.2022 - 10.2023
  • Achieved 42.54% loan cross-sell rate despite challenging market conditions.
  • Implemented streamlined procedures for account opening and audits, enhancing efficiency in business, personal accounts, and loans.
  • Managed home equity lending processes, including training officers and conducting application audits.

Education

High School Diploma -

Virginia High School
Bristol
05-2020

Some College (No Degree) - Business Analytics

Utah Valley University
Orem, UT

Skills

  • Project management
  • Performance metrics
  • Strategic planning
  • Risk assessment
  • Conflict resolution
  • Effective communication
  • Microsoft Office proficiency
  • DocuSign expertise
  • Salesforce knowledge
  • Data visualization with Tableau
  • Financial services experience

Affiliations

  • Has had over 125+ hours of community service from 2016 to 2020
  • Volunteered at the Utah Valley Hospital for over a year July 2023 to September 2024 helping in the newborn intensive care unit

Certification

  • NMLS Certified - (National Mortgage Licensing System)
  • Notary in the State of Utah

Timeline

Service Center Manager

Utah Community Credit Union
04.2024 - Current

Operations Manager

Utah Community Credit Union
01.2024 - 04.2025

Service Manager

Utah Community Credit Union
10.2023 - 01.2024

Assistant Branch Manager

Utah Community Credit Union
09.2022 - 10.2023

High School Diploma -

Virginia High School

Some College (No Degree) - Business Analytics

Utah Valley University

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