Adler Simmons
savannah,Georgia
Summary
Hardworking sales associate committed to driving high sales in both slow and busy shifts. Organized, patient, and polished in handling customer complaints and replenishing stock. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
Southern Christmas
Savannah, Georgia
01.2022 - Current
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Tracked sales performance metrics to identify trends in the market place.
- Developed promotional strategies to increase sales volume.
- Suggested ideas for improving store operations and increasing profits.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Bagged or packaged purchases and wrapped gifts.
- Ticketed, arranged and displayed merchandise to promote sales.
- Described merchandise and explained use, operation and care.
- Recommended, selected and located merchandise based on customer desires.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Computed purchases and received and processed cash or credit payment.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Organized store by returning merchandise to proper areas and restocked displays.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Answered store and merchandise questions and led customers to wanted items.
- Cleaned shelves, counters and tables to maintain organized store.
- Greeted customers to determine wants or needs.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Adhered to company initiatives and achieved established goals.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Received and displayed product shipments on store retail shelves upon delivery.
- Used technology resources to assist customers in locating and selecting items.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Built and maintained relationships with peers and upper management to drive team success.
- Assessed customer needs to provide assistance and information on product features.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Developed trusting relationships with customers by making personal connections.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered incoming telephone calls to provide store, products and services information.
- Engaged customers in friendly, professional dialogue to determine needs.
- Helped customers find specific products, answered questions, and offered product advice.
- Analyzed customer feedback data to recommend improvements in service quality.
- Collaborated with management teams to develop innovative marketing strategies.
- Maintained cleanliness of store environment including floors, windows, displays.
- Ensured compliance with all safety regulations while handling hazardous materials.
Barista
Black Rifle Coffee
Savannah, Georgia
01.2022 - Current
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Ground beans for espresso shots according to individual customer specifications.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Placed orders with suppliers for delivery of products required for daily operations.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Adhered to health department regulations concerning sanitation standards.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Created promotional displays for advertising special events or promotions at the cafe.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Assisted with catering orders for corporate clients or private parties upon request.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Ordered and received supplies to restock beverage items.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
- Checked brewing equipment for proper functionality.
- Recommended pastries and sandwiches to pair with customers' beverages.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Restocked product displays based on demand and projected sales.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Described menu items to customers and suggested appealing products.
- Input orders into point of sale system and handled customer payments.
- Utilized POS system to receive and process customer payments.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Prepared and served hot or cold beverages.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Monitored and adjusted inventory levels to minimize waste and ensure availability of popular items.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
- Implemented feedback from customers to improve service quality and menu offerings.
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
- Implemented promotional activities, including in-store events, to increase customer engagement and sales.
- Engaged with customers on social media platforms, responding to inquiries and promoting special offers.
- Managed cash register and processed transactions with accuracy and integrity.
- Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Coordinated with suppliers to ensure timely delivery of fresh coffee beans and other supplies.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Stocked customer service stations with paper products or beverage preparation items.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Received and accurately processed customer payments.
- Described menu items to customers and suggested products based on stated preferences.
- Supported highest standards of conduct and service to support company reputation.
- Memorized official and off-menu coffee and tea preparations.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Created complex, hand-crafted beverages based upon customer preferences.
- Collected payments and provided accurate change.
- Followed health, safety and sanitation guidelines to pass state inspections.
Boat Driver
Hogans' Marina
Wilmington Island, Georgia
04.2020 - 08.2023
- Operated boats for recreational and commercial purposes in a variety of settings.
- Maintained the safety and security of passengers, cargo, and crew members aboard vessels.
- Performed regular maintenance on boat engines to ensure proper operation.
- Inspected all navigation equipment before each voyage.
- Adhered to all navigational laws while operating boats in waterways.
- Directed crew members during loading and unloading operations.
- Ensured that passengers had life jackets and other necessary safety gear prior to departure.
- Provided assistance to stranded boaters in distress as needed.
- Conducted emergency drills with passengers and crew members to prepare for any potential emergencies at sea.
- Responded quickly and appropriately to any changes in weather or water conditions.
- Communicated regularly with shore-based personnel via radio or telephone regarding vessel status updates.
- Completed log books after each voyage detailing route taken, fuel usage, cargo loaded and unloaded.
- Managed onboard supplies such as food, water, fuel., ensuring that adequate amounts were available for each trip.
- Checked oil levels regularly and changed filters when necessary.
- Kept accurate records of engine hours operated between maintenance intervals.
- Reported any mechanical issues immediately so they could be addressed promptly by a mechanic.
- Worked cooperatively with other boat drivers while traveling through crowded waterways.
- Attended training classes as required by local regulations or company policy.
- Maintained professional relationships with law enforcement and emergency response personnel.
- Welcomed customers to establishment and offered assistance with issues.
- Collaborated with team on upcoming event timelines, dates and required equipment.
- Checked areas available to guests to ensure cleanliness and appropriate set up.
- Operated equipment to keep boat on track and maintain efficient routes.
- Greeted visitors and answered safety or trip course questions.
- Monitored weather forecasts and water conditions to plan and prepare for maximum safety.
- Serviced boat motors by changing and lubricating parts and completing inspections.
- Used GPS navigation tools to plan and maintain desired courses.
- Completed inventories for boat and crew member supplies and made large-scale orders to obtain additional materials.
- Managed crew activities during emergency situations, directing responses, rendering aid and coordinating vessel movements.
- Maintained desired courses using compasses or electronic navigational aids.
Education
High School Diploma -
Savannah Arts Academy
Savannah, GA05-2024
Skills
- Retail loss prevention
- Payment Processing
- Client Account Management
- Customer Needs Assessment
- Promotional support
- Product Sales
- Sales Development
- Inventory Control
- Order Processing
- Upselling
- Sales expertise
- Problem-solving skills
- B2B sales and customer service
- Stocking and Receiving
- Flexible Schedule
- POS System Operation
- Fraud Detection
- Product Promotions
- Professional Demeanor
- Customer Service
- Merchandise Display
- Sales Goals Attainment
- Outgoing Personality
- Sales Strategies
- Goal-Oriented
- Multi-tasking strength
- Merchandising understanding
- Listening Skills
- Sales Training
- Strategic Planning
- Reading comprehension skills
- Reliable and punctual
- Product Recommendations
- Client Service
- Self-Checkout Assistance
- Shipment Processing
- Cash Handling
- Verbal/written communication
- Display Setup
- Inventory Tracking
- Relationship Building
- Problem-Solving
- Positive and professional
- Inventory control procedures
- Relationship selling
- Teamwork and Collaboration
- Retail Store Operations
- Time Management
- Money Handling
- Cash Register Operation
- Retail merchandising expertise
- Written and oral communication skills
- Superb time management
- Money Transfer Systems
- Energetic self-starter
- Excellent communication skills
- Guest Relations
- Exceeds sales goals
- Exceptional customer service
- Sales Pipeline Management
- Conflict Resolution
- Complex Problem-Solving
- Cash Handling Accuracy
- Financial records analysis
- Sales Forecasting
- Store Opening and Closing
- Dispute Mediation
- Negotiation Tactics
Certification
- Boaters License
Accomplishments
- Worked five stores at once during the 2023 summer
- Worked four stores at once all of the years 2023-2024\
- Driven boats that are 30+ feet long
- Managed stores without the role of management
- Received 2 outstanding raises this year
Affiliations
- Coached little league football teams for a few years
Timeline
Sales Associate
Southern Christmas
01.2022 - Current
Barista
Black Rifle Coffee
01.2022 - Current
Boat Driver
Hogans' Marina
04.2020 - 08.2023
High School Diploma -
Savannah Arts Academy