Adley Ho
Neuberger Berman LLC & Infosys Limited
New York,NY
10
years of professional experience
Work History
Application Support Engineer
10 Years 2 Months- Assisted users with issues via phone calls and emails in fast-paced corporate environment, managed Service Now ticketing system, assigned tickets to appropriate teams, escalated issues, and resolved incident tickets.
- Coordination with other IT teams and development teams to further support user issues, requests, and enhancements.
- Trained individuals in Knowledge-Base Training of in-house applications for general usage, data reports, and troubleshooting.
- Supported troubleshooting of internal application issues and requests across all Neuberger Berman user locations.
- Managed Salesforce requests to facilitate user access and system performance., data loads & inquiries, user setup access, adding/removing entitlement permissions, system enhancements and troubleshooting issues.
- Configuration and setup of Cirrus Insight add-in for Salesforce users.
- Market Data support user setup for Bloomberg & FactSet applications and basic troubleshooting.
- Assisting L3 teams with Application Enhancements via Azure, SQL and Visual Studio.
- Support on Neuberger Berman’s Prism application generating client account status, performance and holding reports, access setup, troubleshoot system issues and advisement on back-end data for accounts.
- Basic level of SQL running queries to fulfill data reports and update database fields for Portfolio Resources & Funds Disbursement System.
- Participation in Monthly and Annual weekend Applications Testing & Disaster Recovery Testing for a variety of In-house applications.
- Setting up Vendor applications to access InvestCloud Advisor Portal & Wealthscape Fidelity portal.
- Performed Active Directory password resets for application service accounts monthly. password resets for Application Service Accounts on a Monthly Basis stored in a KeePass database.
- Assisting with Batch Processing Tidal Job Status checks, Vendor file statuses and Job reruns.
- Performed data field updates via PuTTY to enhance user query responses. via PuTTY software for user queries and setting up user access for SAT Portal & SunGard Trust applications.
Education
High School Diploma - IT Support Participant
- Training in a Professional environment learning & enhancing IT skills as well as communication skills.
- Attended a 6 months Internship after training utilizing acquired skills on the field.
Bachelors Degree - Computer and Information Systems Security/Information Assurance
97 credits obtained towards
High School Diploma
Skills
Technical troubleshooting
Issue diagnosis
Application testing
System upgrades
Process improvement
Incident management
Root cause identification
User support
Process optimization
Application configuration management
User acceptance testing
Timeline
Application Support Engineer
Neuberger Berman LLC & Infosys Limited
08.2016 - 10.2026Read More
University Neighborhood High School
High School Diploma
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Brooklyn College
Bachelors Degree from Computer and Information Systems Security/Information Assurance
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YearUp United
High School Diploma from IT Support Participant
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