ADLEY LAPOINTE
New York,USA
Summary
Experienced IT professional with 3 years in technical support, specializing in networking and IT management. Skilled in troubleshooting, optimizing performance, and driving technology adoption. Eager to bring expertise to a dynamic team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Field Support Engineer
GAVS Technologies
02.2025 - Current
- Investigated and resolved network issues, ensuring minimal downtime and optimal performance across client environments.
- Conducted thorough safety assessments prior to field installations or repairs, effectively mitigating potential risks.
- Promoted environmental sustainability by responsibly disposing of hazardous materials in accordance with company policies and environmental regulations.
- Enhanced company reputation for quality support by staying current with industry trends, emerging technologies, and best practices.
- Optimized client systems by recommending and implementing appropriate hardware upgrades and software updates based on detailed assessments.
- Consistently delivered timely and efficient on-site technical assistance, resulting in improved customer satisfaction ratings.
- Provided end-user training post-installation to ensure proper equipment usage and reduce future support needs.
- Diagnosed equipment malfunctions by analyzing customer complaints, service reports, and conducting hands-on inspections.
- Delivered technical support for hydraulic, mechanical, and electrical systems, ensuring high levels of operational efficiency and reliability.
IT Coordinator
Aviation Institute of Maintenance
01.2024 - 02.2025
- Delivered training workshops on emerging technologies, boosting Microsoft Teams adoption by 35% and improving collaboration.
- Resolved complex LAN/WAN issues and upgraded network infrastructure, increasing data throughput by 30%.
- Managed hardware/software inventory and implemented a tracking system, optimizing resource allocation for 50+ staff and students.
- Improved security by removing viruses, enforcing access restrictions, and implementing a $20,000 network port labeling system, reducing troubleshooting time by 25%.
- Provided end-user technical support, ensuring smooth academic and administrative operations.
- Installed network equipment, including switches and routers.
- Created new accounts for students and set up computers for new employees.
IT Field Technician
Essen Health Care
08.2023 - 11.2023
- Upgraded user computers to Windows 11, extending hardware lifespan and reducing replacement costs.
- Diagnosed and resolved complex hardware and software issues, providing prompt technical support to enhance user satisfaction.
- Configured and maintained operating systems, networks, and conferencing tools for seamless onboarding and reliable virtual communication.
- Strengthened security protocols and collaborated on IT policy development to improve operational efficiency and compliance.
- Assisted in configuring Cisco Layer 3 switches in patch panels, optimizing network infrastructure and connectivity.
IT Help Desk Technician
Naggaro
08.2022 - 08.2023
- Resolved technical issues via chatbot, significantly enhancing user experience and reducing response time.
- Diagnosed and addressed network, hardware, and software issues through desktop, phone, and email support channels.
- Monitored and managed system performance proactively, responding swiftly to alerts for continuous operation.
- Supported password resets and account management using IBM RACF and Security Identity Manager, ensuring secure access.
- Delivered Chromebooks and iPads to schools and shelters, providing remote printer support to meet immediate needs.
Education
Bachelor of Information Systems Management -
York College, City University of New York
12.2021
Skills
- Cisco SonicWall Routing & Switching TCP/IP Windows 10/11 Windows Server ServiceNow Atera ServiceDesk NinjaRMM Splashtop Streamer VMware Active Directory Microsoft Intune IBM Security Identity Manager IBM RACF Asset Panda Microsoft Office Suite
- Remote support
- Customer support
- Field service management
- Problem resolution
Certification
- CompTIA Security +
- Google AI Essentials, Active
- CompTIA A+ (1001)
- Google IT Certificate
Languages
English
French
Haitian Creole
Timeline
Field Support Engineer
GAVS Technologies
02.2025 - Current
IT Coordinator
Aviation Institute of Maintenance
01.2024 - 02.2025
IT Field Technician
Essen Health Care
08.2023 - 11.2023
IT Help Desk Technician
Naggaro
08.2022 - 08.2023
Bachelor of Information Systems Management -
York College, City University of New York
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