Adam Davis
Punta Gorda,FL
Summary
Dynamic Customer Service Manager with over 8 years of leadership in SaaS support, dedicated to fostering empathetic customer advocacy and delivering exceptional VIP support in a remote-first environment. Expertise in developing comprehensive help center content, spearheading impactful training programs, and collaborating with product and engineering teams to enhance the customer experience. Proficient in leveraging APIs, AI-driven support tools, and social media platforms to streamline processes and elevate service delivery. Recognized for proactive problem-solving abilities, clear communication, and a commitment to transparent, customer-first values that drive team performance and satisfaction.
Overview
17
17
years of professional experience
Work History
Customer Service Manager
ClickFunnels
03.2017 - 09.2025
- Led a global support team serving VIP customers and affiliates through email, chat, and async communication.
- Recognized as Customer Service Agent of the Year and consistently drove top CSAT scores across multiple quarters.
- Partnered with product and engineering to escalate bugs, identify customer pain points, and influence feature development.
- Designed training programs, onboarding guides, and knowledge base content to reduce ticket volume and empower customers.
- Remote
Sales Manager
Auto Express South
06.2013 - 12.2016
- Oversaw the end-to-end customer journey at a family-owned dealership, from marketing and sales to post-purchase support.
- Delivered referral-driven growth through honesty, empathy, and long-term relationship building.
Graphic Designer
Korum Kustoms
02.2009 - 04.2013
- Developed brand identities, websites, and campaigns for Miami hotels, restaurants, and entertainment businesses.
- Partnered with artists and entrepreneurs to strengthen personal brands across digital and print channels.
Education
Associate’s Degree - Digital Arts
Full Sail University
03.2007
High School Diploma - undefined
DeSoto County High School
08.2004
Skills
- Customer Advocacy
- SaaS Support
- Social Media Tools
- API Troubleshooting
- AI & Automation in Support
- VIP Customer Care
- Remote Team Leadership
- Knowledge Base Development
- Escalation Management
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
Accomplishments
- Successfully recruited and trained 18 new customer service representatives.
- Won Customer Service Agent of the Year in 2019 at ClickFunnels out of 53 active customer support agents
- Documented and escalated 6 app-breaking bugs which led to a quick resolution and uptime.
Timeline
Customer Service Manager
ClickFunnels
03.2017 - 09.2025
Sales Manager
Auto Express South
06.2013 - 12.2016
Graphic Designer
Korum Kustoms
02.2009 - 04.2013
High School Diploma - undefined
DeSoto County High School
Associate’s Degree - Digital Arts
Full Sail University
Tools
- Zendesk
- Intercom
- Freshdesk
- Slack
- Linear
- Bamboo
- Google Suite
- Loom
- Droplr
- Tipalti
- DNSimple
- Evaluagent
Similar Profiles
Michael RochaMichael Rocha
IT Operations Manager at ClickFunnelsIT Operations Manager at ClickFunnels
Emmanuel MillanesEmmanuel Millanes
Technical Support Specialist at ClickFunnelsTechnical Support Specialist at ClickFunnels
Maritza Sanchez MullerMaritza Sanchez Muller
Customer Service Support Specialist at ClickFunnelsCustomer Service Support Specialist at ClickFunnels
Jessica HarperJessica Harper
Patient Care Tech , Med Serge Night Shift at HCA FawcettPatient Care Tech , Med Serge Night Shift at HCA Fawcett
Kathiana barthelusKathiana barthelus
Caregiver at Truewood by MerrilCaregiver at Truewood by Merril