Admira Duldanic
Elmhurst,IL
Summary
Talented Human Resources Coordinator supports employee-facing functions of human resource department. Expert in building relationships with employees to support corporate culture and determine needed training resources. Handles complex employee needs and builds quality workforces. Knowledgeable Employee Service Representative successful at fielding inquiries from associates, managers and dependents. Develops and implements on-point solutions to broad range of issues arising from HR processes and systems. Skilled in administrative oversight and case management.
Overview
20
20
years of professional experience
Work History
Employee Service Representative
Johnson Service Group Inc.
Westmont, IL
03.2024 - Current
- Empowered associates to resolve issues independently by educating on company practices and tools.
- Supported employees dealing with complex situations by understanding needs and organizing satisfactory resolutions.
- Scheduled or conducted new employee orientations.
- Prepared or maintained employment records using human resources management system software.
- Contract/Temporary Staffing
- Direct Hire/Permanent Placement Services
- Payroll Services
HR Coordinator
M.Holland Company
Northbrook, IL
03.2020 - 06.2023
- Initialized background checks for potential new hires.
- Managed communication regarding employee orientation and open enrollment for benefits.
- Assisted customer service with inbound and outbound calls regarding HR inquiries.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Answered employee questions during entrance and exit interview processes.
- Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.
- Managed employee onboarding with enriching internal and external training development of both online and traditional environments.
- Explained human resources policies and procedures to employees.
- Aligned HR policies with federal and local regulations.
- Handled employee discipline and termination to address policy infractions.
- Developed employee orientation and training programs for new hires.
- Launched wellness plans to reduce stress, boost morale and increase productivity.
- Managed compensation, insurance and vacation days within employee benefits programs.
Office Manager
White Rabbit Home Improvement
Northbrook, IL
02.2018 - 02.2020
- Used judgment and initiative in handling confidential matters and requests.
- Coded and entered daily invoices with in-house accounting software.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Reviewed files and records to obtain information and respond to requests.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed office inventory and placed new supply orders.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Managed, scheduled and coordinated office functions and activities for employees.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Office Manager
Lev Diagnostics
Northbrook, IL
10.2014 - 02.2018
- Used judgment and initiative in handling confidential matters and requests.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Coded and entered daily invoices with in-house accounting software.
- Reviewed files and records to obtain information and respond to requests.
- Interpreted and communicated work procedures and company policies to staff.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Managed, scheduled and coordinated office functions and activities for employees.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
Assistant Store Manager
Walgreens
Chicago, IL
09.2004 - 04.2014
- Handled scheduling for store shifts to achieve adequate staffing.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Coached and developed store associates through formal and informal interactions.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Maintained inventory by checking merchandise to determine levels.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Formed and sustained strategic relationships with clients.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Delegated work to staff, setting priorities and goals.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
High School Diploma -
Amundsen High School
Chicago, IL05-2004
Some College (No Degree) - Business Administration And Management
DeVry University
Downers Grove, ILSkills
- Workforce Planning
- Employment Law Knowledge
- Succession Planning
- Employee Retention
- Benefits Administration
- Onboarding and Orientation
- Customer Relations
- Microsoft Office Suite Expert
- Report Generation
- New Employee Orientations
- Maintains Confidentiality
- Exit Interviews
- Microsoft Office and Docusign
- Compliance
- Fluent in English & Bosnian
Timeline
Employee Service Representative
Johnson Service Group Inc.
03.2024 - Current
HR Coordinator
M.Holland Company
03.2020 - 06.2023
Office Manager
White Rabbit Home Improvement
02.2018 - 02.2020
Office Manager
Lev Diagnostics
10.2014 - 02.2018
Assistant Store Manager
Walgreens
09.2004 - 04.2014
High School Diploma -
Amundsen High School
Some College (No Degree) - Business Administration And Management
DeVry University
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