Admore Mungwadzi
Miami Gardens,FL
Summary
My previous experience was mainly in the banking sector where I occupied various roles ranging from business analysis, commercial payments, business process optimization, operations, project and programme management, collections and recoveries, digital and mobile banking. I am currently pursuing a Master of Science in Cyber Security and Analytics at St Thomas University in Miami Gardens, FL.
Overview
11
11
years of professional experience
Work History
Senior Specialist: Payment Operations
Absa Bank
2022.08 - 2023.08
- Enhanced team productivity by implementing efficient project management strategies.
- Streamlined internal processes for improved operational efficiency and cost savings.
- Developed comprehensive training programs for new hires, resulting in faster onboarding and better overall performance.
- Spearheaded cross-functional collaboration initiatives to foster innovation and drive business growth.
- Providing specialist payment and operations expertise in Commercial Payments
- Ensuring compliance with Visa and MasterCard scheme rules
Business Process Optimization Manager
Absa Bank
2019.04 - 2022.07
- Improved overall business processes by analyzing workflows and implementing optimization strategies.
- Streamlined operations for increased efficiency through the introduction of process improvements and automation tools.
- Enhanced team performance by providing training on lean methodologies and best practices in process optimization.
- Reduced operational costs with thorough analysis of existing processes, identifying areas for improvement, and implementing cost-saving measures.
Operations Manager
Absa Bank
2017.10 - 2019.03
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Senior Project Manager
Barclays Bank - UK
2017.03 - 2017.06
- Streamlined project management processes by implementing agile methodologies, resulting in improved efficiency and reduced costs.
- Led cross-functional teams for successful project delivery within scope, schedule, and budget constraints.
- Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
- Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.
Program Manager
Absa Bank
2016.01 - 2017.02
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Enhanced project visibility with regular status updates, leading to increased stakeholder engagement.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
Business Analyst
Barclays Capital
2013.02 - 2015.12
- Improved business processes by analyzing system requirements and implementing effective solutions.
- Enhanced user experience with thorough testing and troubleshooting of software applications.
- Increased system reliability, optimizing performance through regular maintenance and updates.
- Collaborated with stakeholders to gather essential requirements, ensuring successful project outcomes.
- Developed comprehensive documentation to support end-users and facilitate future enhancements.
- Implemented process improvements that resulted in cost savings and increased productivity.
- Conducted training sessions to empower users with the knowledge necessary to utilize systems effectively.
- Evaluated vendor proposals for technology solutions, selecting those best-suited for meeting organizational goals.
- Identified critical issues within existing systems, providing recommendations for resolution and prevention of future problems.
- Facilitated communication between technical and non-technical team members, ensuring project alignment across all parties involved.
- Analyzed user feedback to identify areas requiring improvement, prioritizing enhancements based on impact potential.
- Collected, defined and analyzed business requirements.
- Consolidated business rules for system enhancements.
- Produced charts and diagrams to assist with problem analysis.
- Reduced operational costs through thorough data analysis and implementing cost-effective solutions.
Education
Master of Science - Cybersecurity And Analytics
St Thomas University
Miami Gardens, FL05.2024
J.D. - Law
University of South Africa
Pretoria10.2018
Postgraduate Diploma - Management Information Systems
University of Cape Town
Cape Town12.2012
Bachelor of Social Science - Public Policy And Administration
University of Cape Town
Cape Town12.2011
Skills
- R Programming
- Cybersecurity Operations
- Incident Management
- Python Programming
- Operational Oversight
- Salesforce
- Risk Management and Reporting
- Microsoft Visio
- Internal Auditing
- Confluence
- Jira
- Project Management
Timeline
Senior Specialist: Payment Operations
Absa Bank
2022.08 - 2023.08
Business Process Optimization Manager
Absa Bank
2019.04 - 2022.07
Operations Manager
Absa Bank
2017.10 - 2019.03
Senior Project Manager
Barclays Bank - UK
2017.03 - 2017.06
Program Manager
Absa Bank
2016.01 - 2017.02
Business Analyst
Barclays Capital
2013.02 - 2015.12
Master of Science - Cybersecurity And Analytics
St Thomas University
J.D. - Law
University of South Africa
Postgraduate Diploma - Management Information Systems
University of Cape Town
Bachelor of Social Science - Public Policy And Administration
University of Cape Town
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