Adnaan Shaikh
Hayward,CA
Overview
8
8
years of professional experience
Work History
IT Support Specialist
Airbnb
08.2022 - Current
- Resolve over 20 trouble tickets per day through effective triaging of tickets through Jira and Slack
- Developed an evidence management system to automate asset tracking and maintain chain of custody, improving compliance and legal defense
- Enhanced transparency and accountability across departments, minimizing risks related to security and misconduct while supporting internal investigations
- Led the creation of stockrooms in Oomnitza to enhance asset tracking across global offices, deploying a mobile app for real-time management
- Streamlined workflows, implemented audit modules, and expanded the system to international sites, improving operational efficiency and reducing inventory errors
- Spearhead project that created resources which is used by Support Engineers daily which helps them route Jira tickets more effectively and understand which team owns which tools
- Collaborated with cross-functional teams to pilot and refine asset management solutions, gathering feedback to improve system performance and user experience before scaling to global offices.
- Led weekly IT onboarding sessions, ensuring seamless setup of new employees with their hardware and essential systems. Coordinated hardware distribution, account configuration, and technical support, enabling smooth integration into company workflows and maximizing productivity from day one
IT Support Specialist and Hotel Manager
S&L Hotel
05.2017 - 03.2022
- Controlled all on-site IT technical support by troubleshooting over 20 tickets a month which led to 98% customer satisfaction
- Ensured network is always functioning and all rooms have access to the Internet and troubleshoot any network outages
- Managed staff of six employees and in-charge of recruiting, hiring, and training a highly motivated team
- Boosted revenue by $8000 by implanting new IT and housekeeping processes while improving guest experience
Education
Year Up - CIS 101, CIS 102, BUS 101, IT Helpdesk
Year Up
01.2023
Skills
- Asset Management: Improving asset tracking and evidence management for compliance and efficiency
- IT Support & Troubleshooting: Resolving technical issues and providing exceptional customer service
- AV Technology: Proficient with Zoom, Cisco, and Crestron systems to optimize communication
- Project Leadership: Leading projects for asset tracking, mobile apps, and evidence solutions
- Workflow Optimization: Automating processes to enhance efficiency and scalability
- Team Management: Managing cross-functional teams to deliver global solutions
- Compliance & Risk: Ensuring security and compliance while mitigating risks
- Mobile Solutions: Deploying mobile tools for real-time tracking and visibility
- Collaboration: Promoting team accountability and effective collaboration
Timeline
IT Support Specialist
Airbnb
08.2022 - Current
IT Support Specialist and Hotel Manager
S&L Hotel
05.2017 - 03.2022
Year Up - CIS 101, CIS 102, BUS 101, IT Helpdesk
Year Up