Adnan Ahmed
The Bronx,NY
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Amazon
New York, New York
02.2024 - Current
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed strong customer relationships to encourage repeat business.
- Maintained a high level of professionalism when dealing with difficult customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries via phone, email, and chat.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Education
Bachelor of Science - Computer Science
Darul Ihsan University
Dhaka, Bangladesh 06-2017
Skills
- Scheduling
- Account updating
- Complaint resolution
- Call triaging
- Call center operations
- Computer proficiency
- Call management
- Product knowledge
- Shipping procedures
- Team collaboration
- Refund management
- Data collection
- Complaint handling
- Verbal and written communication
- Microsoft PowerPoint
- Quality assurance controls
- Typing proficiency
- Inbound and outbound calling
- Report transcription
- Microsoft Excel
- Quality control
- Strong teamwork
- International sales support
Timeline
Customer Service Representative
Amazon
02.2024 - Current
Bachelor of Science - Computer Science
Darul Ihsan University