Adnan Alaboudi
CRM Consultant
Doha,QA
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
2
2
Certificates
2
2
Languages
Work History
Consultant CRM
Malomatia
Doha, Qatar, Qatar
12.2018 - Current
- (Siebel) - Review all the BRD’s for the CRM project provided and ensure that all the requirements reflected in the system and implemented.
- Involve in the functional and technical sessions to ensure that the new requirements implemented as required.
- Develop SQL queries from CRM database and provide to BI Team to use them in developing the reports.
- Participation on testing and acceptance process.
- Understanding and demonstrating the current platform and how it supports the organization.
- Working closely with Development Team/ QA Team/ Business users in order to ensure end-to-end deployment of the requirement.
- Perform Design, Code, test, and implement user requirements falling under Siebel CRM and related Technologies.
- Lead functional support Team and make sure the system is stable and the issues reported correctly.
Software Development Specialist
Arab Bank
Amman, Jordan, Jordan
12.2017 - 12.2018
- (CRMNext) - Systems and functional specifications analysis and definition
- Review all the technical documents for the CRM project provided by the vendor and ensure that all the requirements in the RFP reflected in the technical documents
- Involve in the functional and technical sessions to ensure that the new CRM will meet the expectation and answer all the technical questions by the vendor to be sure the system will meet the expectation.
- Support vendor and ensure supportability of implemented solution.
- Review all functional and technical design for the CRM Project.
- Closely collaborate with other capability leads (MIS, MW, and BPM) to ensure optimal design and architecture across platforms.
- Manage requirements gathering, prioritization and negotiation with business stakeholders in order to ensure the total solution delivered meets or exceeds expectations
- Prepare the hardware and software pre-requisites for the CRM Project.
- Developing EOD patches using (SSIS) for the integration part in order to load the needed data for CRM from different sources like (MIS, Siebel).
- Review all the Online fields against Service Mapping Sheet from the Team and be sure all the web services that will provided by ARAB BANK to Vendor from the MW team are contains the required fields, and test all the WSDLS.
- Involve in the complete test cycle of the CRM from requirements testing to user acceptance and release testing.
- Implementation/Configuration of new packages, and solutions.
Technical Solutions Consultant
Omnix International
Amman, Jordan, Jordan
03.2015 - 01.2017
- Designing and implementing integration solutions using Siebel CRM technologies (Siebel configuration, eScripting, Workflows, and EAI).
- Configuring Open-UI version of the application (Public Sector, eService, Self-Service, Partner Portal).
- Engage with Siebel CRM - IT and Business team to define business and functional requirements leveraging the best practices of the latest Siebel - Open UI technology and framework.
- Work with key stakeholders and define the Open UI implementation Strategy keeping in mind the end user satisfaction, cost effectiveness.
- Responsible for Integrate Siebel and BI Publisher on all versions and different security models and Develop Reports using Oracle BI.
- Developed a proof of Concept for Oman – MOM using Siebel Case Management.
- Involved in customization & Services development using Siebel Tools, On-site and off-site for Passport Information System for Ministry of Interior in IRAQ.
- Involved in R&D for new Technical Requirements in Siebel Platform (Marketing and Campaigns, Billing Management, Forecast Management, Events Manager, List Management, Multi-channel Delivery, Email Marketing, Web Marketing, Fraud Management).
- Implemented the Declarative Configuration Alternatives using Data Validations, User Properties, Workflows and Run time Events. Customized the application using Siebel VB Script as alternative to configuration extending the functionality Worked on various customizations & development tasks using Siebel Tools.
Education
Bachelor degree of Computer Science -
Zarqa University
Jordan 01.2010 - 01.2014
High School Diploma -
Al-Shamleh High School
Jordan 01.2007 - 01.2009
Skills
CRM
Technical Analysis
Software Development
Problem-Solving
Business Analytics
Leadership
Certification
Siebel 8 Consultant
Timeline
Professional Scrum Master 1
08-2020
Siebel 8 Consultant
12-2018
Consultant CRM
Malomatia
12.2018 - Current
Software Development Specialist
Arab Bank
12.2017 - 12.2018
Technical Solutions Consultant
Omnix International
03.2015 - 01.2017
Bachelor degree of Computer Science -
Zarqa University
01.2010 - 01.2014
High School Diploma -
Al-Shamleh High School
01.2007 - 01.2009