Adnan Alrawi
Sales Professional
Boulder,CO
Summary
Reliable Sales Professional with over five years of successful experience in sales and seven years management. Recognized consistently for performance excellence and leading to success. Strengths in sales and management backed by a business management degree.
Overview
2
2
Languages
4
4
years of post-secondary education
14
14
years of professional experience
Work History
Internet Sales Manager & Finance
Monterey Audi
Monterey, C.A
06.2017 - 12.2020
- Built relationships with customers and community to establish long-term business growth. Conduct needs assessment, identify objections, and overcome them.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Respond to internet inquiries, fresh ups, and phone ups in timely manner.
- Coached several sales associates in product specifications, sales incentives and selling techniques: Empowering and allowing them to be on their own in a timely fashion.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Night Manager
Hotel Pacific
Monterey, C.A
02.2015 - 08.2017
- Manage and monitor the activities of all employees.
- Must actively participate in the decision making process on guest relocation for nights when overcapacity, execute accordingly and ensure a smooth relocation process.
- Managed quality programs to reduce overdue compliance activities.
Front Desk/Reservations
Carmel Mission Inn
Carmel, C.A
05.2015 - 06.2017
- Oversaw fast-paced front desk operations at busy hotel facility with as many as 590 nightly guests while providing above-and-beyond service, including making outside venue reservations and setting up tours.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Confirmed relevant guest information and payment methods to prevent fraud.
Front Desk/Reservations
Hotel Abrego
Monterey, C.A
09.2013 - 05.2015
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Trained new employees on company and industry level standards.
Server
Fresh Cream Restaurant
Monterey, C.A
06.2008 - 10.2011
- Coordinated seating arrangements and accommodation to guests from special events in the Monterey County (e.g Concours d’élégance).
- Provided customer satisfaction by providing them information regarding the wine list and the restaurant’s menu.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Server
Taste Café and Bistro
Pacific Grove, C.A
02.2008 - 06.2008
- Trained new hires to acquire vital customer service skills and work ethics in the.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Server Assistant
Daniel’s Garden Bistro
Carmel Valley, C.A
01.2008 - 04.2008
- Checked identification to enforce age regulations for alcoholic beverages.
- Performed translations for foreign clients when necessary at Stone Pine.
- Trained to perform cashier duties.
Education
Bachelor of Business Management - undefined
California State University of Monterey Bay
01.2017 - 01.2019
Associate degree Business management & Administration - undefined
Monterey Peninsula College
01.2016 - 01.2018
Skills
AuditingCashierClientsClientCustomer satisfactionCustomer serviceCustomer service skillsDecision makingSpecial eventsFashionFront OfficeInventoryNeeds assessmentOnsQualityRapportSalesSellingPhoneTranslations
Direct sales techniques
Dealersocket/Vauto/Accutrade system expert
Negotiation
Cold Calling
Customer education
Merchandising
Account management
Analytical problem solver
Strategic account development
Sales presentations
Sales Reporting
Systems and software programs
Coaching and mentoring
Direct sales
Sales processes
Trained in consumer marketing
Review of contracts
Database Management
Accomplishments
- During the period of 01/20/20 to 11/07/20 I maintained a closing ratio of 42%, while the average closing ratio in the state where I lived at the time, C.A scantly reached 12% to 15%.
- Over the period of 8/1/2017 - 10/10/2020, I completed 10107 phone calls, 3302 CTIs (calls to individuals that lasted three minutes or more), left 7332 voicemails to potential clients, sent out 10324 text messages, and 12150 e-mails.
- Following this directive; 596 appointments were scheduled, out of which 28 no showed.
- The results are 678 demos, including fresh-ups, 384 write-ups, and finally, 307 sold vehicles.
- To better understand those figures, and gauge my performance, its crucial to be familiar with the location of the dealership, it is not a metro store in a densely populated area.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Almost everything worthwhile carries with it some sort of risk, whether it’s starting a new business, whether it’s leaving home, whether it’s getting married, or whether it’s flying into space.
Chris Hadfield
Timeline
Internet Sales Manager & Finance
Monterey Audi
06.2017 - 12.2020
Bachelor of Business Management - undefined
California State University of Monterey Bay
01.2017 - 01.2019
Associate degree Business management & Administration - undefined
Monterey Peninsula College
01.2016 - 01.2018
Front Desk/Reservations
Carmel Mission Inn
05.2015 - 06.2017
Night Manager
Hotel Pacific
02.2015 - 08.2017
Front Desk/Reservations
Hotel Abrego
09.2013 - 05.2015
Server
Fresh Cream Restaurant
06.2008 - 10.2011
Server
Taste Café and Bistro
02.2008 - 06.2008
Server Assistant
Daniel’s Garden Bistro
01.2008 - 04.2008