Adnan Hawana
Aramoun,Mount lebanon
Summary
Experienced IT Professional with 10+ years of expertise in systems engineering, infrastructure deployment, cybersecurity, and IT service delivery. Proven success in leading multi-branch enterprise projects including server migrations, disaster recovery, cloud solutions, and network security. Adept in managing technical teams, vendors, and cross-functional initiatives to deliver robust, scalable systems.
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT Team Lead
Gnsworld
05.2023 - Current
- Spearheaded enterprise infrastructure projects: server builds, VoIP migration, and security upgrades.
- Led IT teams across multi-state operations, ensuring SLA compliance and end-user satisfaction.
- Managed IT budgets, vendor relations, and implemented best practices for data protection and regulatory compliance.
- Hired, trained, and mentored IT staff to support scalable business operations.
Technical Support Engineer
Gnsworld
04.2022 - 05.2023
- Administered Hyper-V servers, Microsoft 365, Exchange, and backup solutions.
- Resolved escalated incidents and conducted system performance analysis.
- Maintained ERP systems (Halo PSA, Kaseya, N-able) and implemented remote VoIP setups.
- Supported domain, Exchange, and SQL servers for hybrid environments.
IT Officer
Smile Holding
06.2017 - 06.2022
- Supported 4 companies' IT systems including websites, email, surveillance, and applications.
- Designed and deployed secure VPN connectivity and cloud backup solutions.
- Oversaw network setup, firewall security, antivirus systems, and end-user support.
- Implemented mesh networking and access control across branches.
IT Team Leader
Electronic Business
06.2016 - 02.2017
- Directed a team supporting enterprise clients with server deployments, audits, and security.
- Led IT audits and vulnerability assessments, advising system improvements.
Senior IT Support Engineer
Engineering Design & Manufacturing
03.2015 - 02.2016
- Installed and managed Windows Server environments, Exchange, and firewalls (Fortinet, Cyberoam).
- Managed HP, IBM, and Dell server infrastructure and disaster recovery solutions.
Support Engineer
Quantum Trading Co
01.2014 - 03.2015
- Delivered IT support across networks, NAS/SAN, Exchange, ISA/TMG firewalls, and backup platforms.
- Implemented full-stack IT environments for small to medium businesses.
Education
BSc - Information & Communication Technology
Arab Open University
Beirut, Lebanon01.2017
Skills
- Systems & Network Administration
- Disaster Recovery & Backup Solutions
- Infrastructure Design & Cloud Migrations
- IT Project & Team Management
- Hyper-V
- Office 365
- Firewalls
- Multitasking Abilities
- Relationship building
- Collaborative team player
- Problem-solving aptitude
Certification
- MCSA – Server Administrator (Windows Server 2012)
- MCTS – Exchange Server 2013
- CCNA – Cisco Certified Network Associate
Project Highlights
- Recovered 20+ servers post-ransomware attack; restored operations within 48 hours
- Migrated VoIP for 3 branches to AT&T Office@Hand with remote training
- Led Hyper-V migration including DC, Exchange, File, and SQL servers
- Designed secure VPNs and SQL replication across multi-site organizations
- Migrated on-premise Exchange to Office 365 for multiple clients
Languages
English
Advanced (C1)
Arabic
Bilingual or Proficient (C2)
Timeline
IT Team Lead
Gnsworld
05.2023 - Current
Technical Support Engineer
Gnsworld
04.2022 - 05.2023
IT Officer
Smile Holding
06.2017 - 06.2022
IT Team Leader
Electronic Business
06.2016 - 02.2017
Senior IT Support Engineer
Engineering Design & Manufacturing
03.2015 - 02.2016
Support Engineer
Quantum Trading Co
01.2014 - 03.2015
BSc - Information & Communication Technology
Arab Open University
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