ADNAN QURESHI
Chicago,IL
Summary
Proven track record in boosting sales revenue and cultivating strong client connections. Skilled in analyzing market trends, strategically positioning products, and implementing creative marketing approaches to identify fresh business opportunities. Experienced in leading sales and culturaly diverse teams, developing effective sales plans, improving customer loyalty, and expanding the customer portfolio.
Overview
18
18
years of professional experience
Work History
Business Development Manager
Univibes - Higher Education
06.2022 - 08.2023
- Collaborated with cross-company departments, developing new strategies to capitalize on emerging customer trends
- Influenced key decision-making and established trust with stakeholders.Generated leads to bring in new client revenue and improve bottom-line profitability
- Turned around underperforming MENA territory, growing sales revenues from $1000 to $40000 within 6 months.
- Grew engagement, interaction, and reputation through multi-platform campaigns for outstanding levels of client satisfaction
- Identified and closed new business opportunities through strategic networking, enhancing valuable client bases.
- Adopted a consultative sales approach to selling professional services and consistently exceeded revenue targets through new account penetration and development.
- Contacted and converted potential customers via telephone, email, and in-person inquiries
- Oversaw full sales lifecycle from prospecting clients to closing deals.
Sales Development Manager
JA Global Immigration
12.2020 - 03.2022
- Identified, hired, and trained qualified staff by coaching best practices, procedures, and sales strategies; successful selling methods and encouraged cross-selling to drive revenue.
- Analyzed past sales data and monitored team performance to develop realistic sales goals; developed team communications and information for meetings.
- Grew sales conversion up to 125%, through applying proactive management strategies, enhancing sales training, and building international business relationships.
- Handled customer relations issues, enabling quick resolution, and client satisfaction, and found new ones by identifying needs and offering appropriate services.Increased annual revenue by 140% and identified opportunities for growth within the Hyderabad territory.
Flight Purser - Customer Service Manager
Flydubai, Aviation
08.2014 - 11.2020
- Championed safety, customer experience, and associate programs to foster well-being and achieve corporate compliance.
- Processed information quickly and aided leadership to take immediate action in event of unexpected safety and medical emergencies.
- Responsible for ownership over the team's productivity by outlining the importance of following standard operating procedures to meet and exceed quality service goals.
- Motivated and Coached team members to meet service standards and increase sales through onboard upgrades and duty-free products.
- Meticulously monitored, created, and oversaw customer experience, resulting in a customer satisfaction rating of 98%, a loyal customer base, and increased the company's positive reputation.
Flight Attendant - Customer Service
Flydubai, Aviation
06.2010 - 08.2014
- Operated in compliance with all airline and aviation regulations, ensuring complete compliance with safety and security procedures
- Ensure safety and comfort of customers onboard the aircraft, offered friendly and efficient service, and handled challenging situations with ease.
Product Development Executive
Etihad Airways, Aviation
08.2007 - 06.2010
- Generated daily reports to enhance service delivery by recommending corrective measures to assist senior management in making decisions for operational improvements.
- Liaised with vendors and ticketing offices throughout the network to ensure daily scheduling of chauffeur drive and coach service are planned accordingly.
Process Developer
GE
08.2005 - 05.2007
- Trained and coached new representatives regarding daily duties through shadowing, reverse shadowing, and role-playing.
- Consistently achieved top ranking for sales, customer satisfaction, retention, and referrals.
Education
Bachelor of Commerce - Foreign Trade
Osmania University
Hyderabad01.2006
Skills
- Networking ability
- Effective problem solver
- Team leadership
- Business development
- Customer service
- Negotiations
- Decision-making
- Sales and marketing
LANGUAGES
English - Native
Urdu - Native
Timeline
Business Development Manager
Univibes - Higher Education
06.2022 - 08.2023
Sales Development Manager
JA Global Immigration
12.2020 - 03.2022
Flight Purser - Customer Service Manager
Flydubai, Aviation
08.2014 - 11.2020
Flight Attendant - Customer Service
Flydubai, Aviation
06.2010 - 08.2014
Product Development Executive
Etihad Airways, Aviation
08.2007 - 06.2010
Process Developer
GE
08.2005 - 05.2007
Bachelor of Commerce - Foreign Trade
Osmania University
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