Adnan Rahman

• Evaluate business and individual customer needs and financial situations to propose individualized policy recommendations.
• Demonstrate consistent, positive client experience with every conversation resolving clients concerns
• Apply critical thinking during client interactions in order to identify and analyze various kinds of home and auto risk
• Cross-sale other insurance products & services to clients
• Attend 25-30 calls per day on average and provide exceptional customer service
• Prepare insurance claim forms and related documents as well as review for completeness
• Process and record new policies and claims
• Carry out administrative tasks such as handling policy renewals, maintaining records and collecting insurance payments.
• Provide quotes and promoted products for building, contents and vehicle insurance.

• Provided outstanding and personalized customer service as front-line representative of Paragon Security

• Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.

• Enforced property rules and regulations in order to maintain security and safety of clients and their assets

• Monitored CCTV and card access systems as well as assisted facility bookings

• Ensured that safety and emergency protocols are completed in response to Fire Alarms and other Site Emergencies

• Maintained safe working environment and followed health and safety procedures of the facility