ADNAN SIDDIQUI
Floral Park,USA
Summary
Skilled Deployment Engineer with background in managing complex software and hardware deployment projects. Experience includes system configuration, automation of deployment processes, troubleshooting, and stakeholder communication. Strengths lie in problem-solving skills, technical acumen, teamwork, and adaptability. Proven track record of improving deployment efficiency and minimizing downtime in previous roles. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Deployment Engineer
Venn
New York, NY
03.2023 - Current
- Managed team projects from inception to completion, engaging stakeholders at all levels and ensuring timely delivery of all deployments.
- Provided technical support during and post-deployment, addressing and resolving issues related to network configurations, software, and hardware.
- Acted as the primary escalation point within the team, resolving critical issues to ensure uninterrupted operations.
- Facilitated team meetings and kept stakeholders informed on project status, technology updates, and key issues.
- Conducted employee training and coaching to enhance team performance and technical proficiency.
- Led the development and deployment of new Virtual Desktop Infrastructure (VDI) technology, specifically tailored for midmarket clients.
- Integrated new product features and systems, ensuring smooth implementation and alignment with client business processes and workflows.
- Managed client relationships by maintaining regular communication about IT deployment statuses and addressing client needs and expectations.
- Configured Identity Providers (IdP) for clients, including Azure, Okta, Google, JumpCloud, and Venn, ensuring seamless authentication and access control.
- Configured Data Loss Prevention (DLP), Device, and Web Policies to ensure compliance with customer security requirements.
- Configured and deployed Mobile Device Management (MDM) solutions for both Apple and Android platforms.
- Trained client IT teams and end users on new technologies and systems, ensuring users were competent and confident in their usage.
- Provided continuous support and guidance to clients, helping them adapt to and optimize new technologies.
- Troubleshoot complex deployment issues using diagnostic tools, ensuring timely resolutions.
- Escalated unresolved issues to product and software development teams, providing detailed problem descriptions and assessing business impacts.
- Collaborated with product and software development teams to create and quickly deploy fixes or workarounds for critical client issues.
- Delivered after-hours emergency support to ensure rapid resolution of critical issues.
Systems Engineer, Partner Support
Venn Inc.
New York, NY
06.2022 - 03.2023
- Planned and executed high-level IT projects, ensuring successful implementation and alignment with business goals.
- Ensured client compliance with SEC regulations by implementing industry-standard processes and systems.
- Designed and implemented security, backup, and redundancy strategies to safeguard data integrity and ensure business continuity.
- Configured Office 365, including Exchange Online, in accordance with leading cybersecurity best practices.
- Installed and configured custom applications, ensuring seamless integration into existing IT environments.
- Performed email and data migrations, ensuring minimal disruption and efficient data transfer.
- Customized and deployed Group Policy Objects (GPOs) tailored to client-specific requirements.
- Installed and configured peripherals such as network printers, scanners, and device drivers.
- Troubleshot hardware, software, and network issues using advanced diagnostic tools including PingPlotter, ProcMon, and WireShark.
- Collaborated proactively with customers, product teams, and engineering to resolve issues and identify areas for improvement.
- Coordinated with external vendors to implement software solutions and resolve technical challenges.
- Served as an internal escalation point for deployment-related issues, ensuring swift and effective resolutions.
- Provided desktop support, server-side troubleshooting, and support for internally developed products.
- Developed and maintained detailed documentation, including Standard Operating Procedures (SOPs), how-to guides, and knowledge base articles.
- Delivered advanced technical support to business partners, resolving system configuration, software compatibility, and platform integration issues.
- Diagnosed and resolved network, software, and hardware issues, ensuring minimal downtime and adherence to service level agreements (SLAs).
- Configured and optimized systems to meet specific partner needs, ensuring optimal performance and compatibility.
- Provided expert support during system changes, ensuring seamless and efficient integrations.
- Created comprehensive documentation for system deployment, configuration, and troubleshooting, tailored to partner needs.
- Conducted training sessions for partners on new systems, technologies, and updates, enhancing their ability to effectively use these tools.
- Continuously monitored system performance to ensure peak efficiency, using diagnostic tools to predict and address potential issues before they became critical.
- Managed projects related to system upgrades, migrations, and integrations, delivering them on time and within budget.
IT Technical Support Specialist
Venn Inc.
New York, NY
02.2021 - 06.2022
- Ensured service level agreements, project deliverables, and customer commitments are met
- Provided technical expertise and support for Windows and Mac users
- Handled network troubleshooting, DNS configuration, and system administration tasks
- Managed customer network/system documentation to a consistent standard
- Supported user accounts in Active Directory, Office 365, and device security
Support Engineer I
Ventom IT Services Inc.
- Provided technical support on Citrix products via phone and email
- Analyze and solve problems of low to moderate complexity under the supervision of team leaders and management.
- Ensured high number of calls answered, cases closed, and issues resolved
- Managed the publication of articles on Citrix technical support issues. Give clients technical advice on current and proposed systems.
- Performed technical case documentation, recommendations, and resolutions in the CRM system.
- Supported Windows 7, 10, and 11and Microsoft Office 2013-2019 users. Troubleshoot and diagnose network problems for users.
- Ensured consistency in maintaining customer network documentation
- Created user accounts in Windows Active Directory and mailboxes in Office 365.
- Install and maintain Trend Micro Anti-virus on all corporate Windows devices, rotate weekly backup tapes at the customer's site, and provide DUO 2-factor authentication and LogMeIn access to consultants.
Education
Bachelor of Science - Computer Science
New Jersey Institute of Technology
Newark, NJ01.2017
Associate of Science - Computer Science
Hudson County Community College
Jersey City, NJ01.2014
Skills
- MS Office Suite
- Office 365 Admin
- Powershell
- DNS
- TCP/IP Troubleshooting
- Windows & Mac Management
- Citrix Environment
- Problem Resolution
- Remote Monitoring
- Zendesk
- Kaseya
- Trend Micro
- Time Management
- Team Building & Leadership
- System Administration
- Configuration Management
- Problem-Solving
- Technical consulting
- Technical Writing
- Technical Support
- Customer support experience
- Troubleshooting
- Testing and debugging
- System Testing
- User Support
Certification
- AWS Certified Cloud Practitioner
- AWS Architects Solutions
Summaryofcorequalifications
- Proficiency in English, Urdu, and Hindi.
- Expertise in software development life cycle methodologies and translating business requirements.
- Strong experience in Active Directory, Microsoft Azure, and O365 administration.
- Network troubleshooting, DNS records (MX, A, TXT), and mail flow management.
- Hands-on experience in project management and IT infrastructure deployment.
Languages
English
Professional
Urdu
Professional
Hindi
Professional
Punjabi
Limited
Timeline
Deployment Engineer
Venn
03.2023 - Current
Systems Engineer, Partner Support
Venn Inc.
06.2022 - 03.2023
IT Technical Support Specialist
Venn Inc.
02.2021 - 06.2022
Support Engineer I
Ventom IT Services Inc.
Bachelor of Science - Computer Science
New Jersey Institute of Technology
Associate of Science - Computer Science
Hudson County Community College
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