Adnane Abdelkain
Doha
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Manager
Trust Travel and Tourism
2024.01 - Current
- Resolved staff member conflictsby actively listening to concerns and finding appropriate middle ground.
- Cross-train existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Travel consultant
COZMOTRAVEL
2023.02 - 2023.12
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Collected, handled, and documented payments for travel services and associated costs.
- Collaborated with team members to optimize travel recommendations and share industry knowledge.
CALL CENTER SUPERVISOR AND HR ECRUITER
QATAR AIRWAYS
2021.08 - 2022.11
- Enhanced team performance with consistent coaching, feedback, and development opportunities.
- Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
- Created team rotations to man-center effectively during peak hours.
- Streamline call center operations for increased efficiency by implementing new scheduling and workforce management strategies.
Real Estate Agent
Royal Mansour Marrakech
2018.03 - 2020.01
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertise client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
SAFTEY AND RECRUITMENT OFFICER
FLY EMIRATES
2016.06 - 2017.04
- Continuously refined recruitment strategies based on industry trends, emerging technologies, and shifting organizational needs, ensuring ongoing alignment with overall business objectives.
- Facilitated timely feedback exchanges between candidates and hiring managers throughout the selection process, fostering positive candidate experiences regardless of outcome.
- Tracked key dates and deadlines and maintained specific personnel lists.
- Provided coaching on interviewing techniques to hiring managers, enhancing their ability to assess candidate suitability accurately during interviews.
Cabin crew
AIR ARABIA
2011.11 - 2015.01
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Followed company regulations and rules to promote a safe environment for travelers and employees.
- Lead safety demonstrations before each flight, educating passengers on the proper use of equipment and emergency exits.
- Assisted passengers with special needs, providing personalized care and support throughout the flight.
Education
MASTERS DEGREE IN ENGLISH STUDIES -
UNIVERCITY HASSAN 2
09.2010
ENGLISH STUDIES BACHLOR DGREE -
IBNKHALDOUN
08.2006
Skills
- Excellent leadership and team management abilities
- Strong customer service and interpersonal skills
- Proficiency in travel booking systems and software
- Strong analytical and problem-solving skills
- Effective communication and negotiation skills
Languages
ARABIC
English
French
Spanish
Qiddetails
28750401531, 09/22/2024
Contact
+974 5202 5826, abdelkainadnane22@gmail.com, zone 71 ,street 181 ,villa 3, EZGHWA, DOHA
Passportdetails
BH9837149, 06/01/2026
Personal Information
- Date of Birth: 11/12/1987
- Gender: Male
- Nationality: Moroccan
- Marital Status: Married
Disclaimer
I am confirming that the above-furnished statements are true to the best of my knowledge and belief.
Timeline
Manager
Trust Travel and Tourism
2024.01 - Current
Travel consultant
COZMOTRAVEL
2023.02 - 2023.12
CALL CENTER SUPERVISOR AND HR ECRUITER
QATAR AIRWAYS
2021.08 - 2022.11
Real Estate Agent
Royal Mansour Marrakech
2018.03 - 2020.01
SAFTEY AND RECRUITMENT OFFICER
FLY EMIRATES
2016.06 - 2017.04
Cabin crew
AIR ARABIA
2011.11 - 2015.01
MASTERS DEGREE IN ENGLISH STUDIES -
UNIVERCITY HASSAN 2
ENGLISH STUDIES BACHLOR DGREE -
IBNKHALDOUN
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