Adokiye Ngiangia
Pasadena,CA
Summary
Dedicate Management professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
General Manager
JCPenney
02.2022 - Current
- Managed and directed sales, profitability, merchandising, training, leadership development, and inventory management at the Torrance location with over 12 million dollars in sales and upwards of 100 employees.
- Reduced shrink 5% from year 2021 to 2022.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Assistant Manager
JCPenney
07.2018 - 01.2022
- Helped managed the sales, profitability, merchandising, training, people development and inventory control at the Torrance location with over 14 million dollars in sales and upwards of 100 employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored team members to enhance professional development and accountability in workplace.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Operations Manager/Store Manager in Training
Toys"R"Us
02.2015 - 06.2018
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Managed and directed sales, profitabilty, merchandising, training, people development and inventory control at the Monrovia location with over 8 million dollars in sales and upwards of 110 employees.
- Controlled all expense budgets to improve profits YoY
- Reduced merchandise loss from 4% to 1.5%(2017-18)
- Grew incentive profit YoY
- Consistently exceeded metrics and goals for Credit, warranty and loyalty programs
Education
Political Science / Finance
UC Riverside
Riverside, CASkills
- Leadership and team building
- Problem Resolution
- Operations Management
- Customer Relations
- Inventory Control
- Staff training/development
- P&L Management
- Strategic Planning
- Expense Control
- Sales Analysis
- Marketing
- Human Resources Management
- Supply Chain Management
Timeline
General Manager
JCPenney
02.2022 - Current
Assistant Manager
JCPenney
07.2018 - 01.2022
Operations Manager/Store Manager in Training
Toys"R"Us
02.2015 - 06.2018
Political Science / Finance
UC Riverside