Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Affiliations
References
Timeline
Generic
Adolfo Aguirre

Adolfo Aguirre

Atlanta,GA

Summary

Dynamic performer with a proven track record at StubHub, excelling in seller operations and customer satisfaction. Leveraging strong relationship management and sales expertise, I consistently surpassed KPIs, enhancing service quality and efficiency. Passionate about driving results and fostering collaboration, I thrive in fast-paced environments while delivering exceptional experiences.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Seller Operations Representative - Spanish

StubHub
Sandy Springs, Georgia
02.2025 - Current
  • Experience in Disputes and Education, Ticket Return Center (TRC), Charges, Resale, and Breakage.
  • Ensured smooth ticketing processes for buyers and sellers, contributing to positive customer experiences.
  • Collaborated with internal teams to optimize seller operations, enhancing efficiency, and service quality.
  • Maintained positive KPIs by consistently achieving low resolution times, QA scores, and productivity.
  • Resolved listings, payments, and order fulfillment across multiple channels in English and Spanish.

Corporate Partnerships Intern

Van Wagner
Atlanta, United States
08.2023 - 01.2024
  • Supported Activation managers in daily account management tasks.
  • Executed in-game experiences and promotions during game and event nights.
  • Coordinated photography for all activations and events, cataloging images for performance records.
  • Maintained centralized database of partnership records to ensure accuracy.
  • Assisted in planning, implementing, and evaluating corporate partnership initiatives.
  • Researched industry best practices to optimize new corporate partnership strategies.
  • Identified creative engagement opportunities for existing sponsors through special events.

Server

7 Tequilas Mexican Restaurant
Johns Creek, Georgia
10.2023 - 02.2025
  • Delivered exceptional service to high-volume customers, driving guest satisfaction and repeat business.
  • Maintained cleanliness and setup in dining area to create inviting atmosphere.
  • Monitored guest inquiries and complaints, responding with professionalism to facilitate resolution.
  • Collaborated with restaurant staff to enhance operational efficiency and service quality.
  • Accurately took orders from customers, ensuring timely meal delivery.
  • Built rapport with guests through personalized service and attentiveness.
  • Assisted in training new servers, enhancing team performance and cohesion.
  • Stayed updated on daily specials, menu items, and promotions to elevate guest experience.

Server

El Porton Mexican Restaurants
Johns Creek, Georgia
02.2020 - 08.2022
  • Delivered exceptional customer service to enhance guest satisfaction.
  • Trained new servers on restaurant operations and service standards.
  • Demonstrated extensive knowledge of menu items, ingredients, and preparation methods.
  • Served food and beverages promptly while addressing order discrepancies.
  • Responded to guest inquiries and complaints with professionalism and efficiency.
  • Maintained up-to-date knowledge of menu changes and special offerings.

Education

BBA - Hospitality Administration And Management

Georgia State University
Atlanta
05.2023

High School Diploma -

Norcross High School
Norcross
05-2018

Skills

  • Cross-cultural competency
  • Global Citizenship
  • Digital Literacy
  • Sponsorship acquisition
  • Digital marketing
  • Sales expertise
  • Research skills
  • Product sales
  • Management collaboration
  • Relationship management
  • Interpersonal communication

Certification

  • Certification in Hotel Industry Analytics (CHIA), AHLA Foundation, Issued May 2023 · Expires May 2028, Credential ID 68f60288-00fa-4360-b724-386bba31a4db
  • Virtual Exchange - GSU Students, Georgia State University, Issued May 2022 (A Virtual Exchange badge represents successful participation in an online academic project that pairs students with peers from other cultural contexts or geographical locations as an integrated part of course work under the guidance of educators and/or expert facilitators. Virtual Exchange experiences help develop many 21st century professional skills, such as global citizenship, digital literacy, and intercultural competence)
  • Hootsuite Platform Certification, Issued Dec 2022, Credential ID 64245993

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Limited

Accomplishments

  • Georgia State University Drum Captain and Section Leader

Affiliations

  • Georgia State University Marching Band
  • Hiking
  • Playing soccer
  • Playing the drums

References

  • Nigel Conton, GSU PANTHER BAND, 678-523-5662
  • Alex Aubain, VAN WAGNER - GSU ATHLETICS, aaubain@georgiastateas.com, +1 (773) 717-9645

Timeline

Seller Operations Representative - Spanish

StubHub
02.2025 - Current

Server

7 Tequilas Mexican Restaurant
10.2023 - 02.2025

Corporate Partnerships Intern

Van Wagner
08.2023 - 01.2024

Server

El Porton Mexican Restaurants
02.2020 - 08.2022

BBA - Hospitality Administration And Management

Georgia State University

High School Diploma -

Norcross High School

Similar Profiles

CREATE PROFILE