Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Accomplishments
References
Timeline
Generic

Adolfo Angeles

San Francisco,CA

Summary

Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations. Consistently driven by goals and overachieving. No task too small, no project too large. Always motivated to push forth growth as well as maintain a consistent level of excellence. Always open to learn and grow.

Overview

4
4
years of professional experience

Work History

Assistant Store Manager

2ndStreetUSA
San Francisco, CA
04.2023 - Current
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.

Customer Service Manager

R. Valencia Landscaping
Livermore, CA
09.2022 - 04.2023
  • Provided exceptional customer service to ensure customer satisfaction.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Closing Manager

The Habit Burger Grill
Livermore, CA
06.2020 - 08.2021
  • Ensured adherence to all closing procedures and policies.
  • Monitored daily operations within the department to ensure compliance with regulations.
  • Guided team to consistently achieve daily, weekly and monthly production goals.
  • Maximized team morale and minimized turnover by recognizing performance and reinforcing positive choices.
  • Hired, trained and guided closers to improve productivity and sales.
  • Maintained consistent daily operations by establishing procedures and monitoring team performance.

Education

Bachelor of Science - Business Management

San Francisco State University
San Francisco, CA
07-2023

Skills

  • Department Oversight
  • Customer Relations
  • Operations Oversight
  • Loss Prevention
  • Business Development
  • Stock Management
  • Store Organization
  • Marketing and Promotions
  • POS Systems
  • Inventory Control
  • Sales Expertise
  • Time Management
  • Retail Operations
  • Employee Coaching
  • Incident Reports
  • Strategic Planning
  • Staff Supervision
  • Hiring and Training
  • Assignment Delegation
  • Work Planning and Prioritization
  • Inventory Counting
  • Problem-Solving
  • Attention to Detail

Languages

Spanish
Professional

Affiliations

  • Avid observer of the economic market as well as changes in the world of finance.

Accomplishments

  • In every position I have rose to leadership roles within a matter of moments.
  • Personal recognition by former CEO for exceptional service in my first job.

References

References available upon request.

Timeline

Assistant Store Manager

2ndStreetUSA
04.2023 - Current

Customer Service Manager

R. Valencia Landscaping
09.2022 - 04.2023

Closing Manager

The Habit Burger Grill
06.2020 - 08.2021

Bachelor of Science - Business Management

San Francisco State University

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Adolfo Angeles