Adolfo Garcia
New York,NY
Summary
I am a highly motivated individual that thrives in challenges on stride. With patience and tenacity my adaptability shines as I continuously look for creative ways to break the impossible. My customer service background with hands on troubleshooting of a variety of issues and problems gives me a vast knowledge pool from which clients reap the benefits of my experiences. My ability to grasp things quickly and evaluate the info to be an asset and share the know-how to both clients and colleagues.
Overview
15
15
years of professional experience
Work History
Supervisor
Bowery Residents Committee
01.2025 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Community Technician
Bowery Resident’s Committee
04.2023 - 01.2025
- Provide excellent Customer Service
- Able to tend to the needs of 300 clients on a daily basis from hygiene to food to linen and more.
- Run applications on laptops to get an understanding of all jobs
- Handle emergencies and provide assistance when required, as well as deescalate situations
- Work with supervisors and outreach to document the predetermined hours for new clients.
- Provide reports on all jobs done and the clients served
- Assisted service staff in completion of service requests with exterminators and other vendors.
311 Operator: Call Center Representative
King TeleServices
06.2022 - 03.2023
- Answered on average 40 calls a day and provided the appropriate answer and clear communication of the comments taken by the client
- Provided excellent customer service with specific attention to detail in order to provide accurate information and instruction
- Provided the appropriate information and documentation internally
- Provided the appropriate information and documentation to the appropriate agency and received the necessary information directly from the agency
DCAS Customer Service - Call Center
Department of Buildings
08.2018 - 03.2020
- Provided excellent customer service
- Answered calls and provided the appropriate answer and clear communication of the comments taken by the client
- Provided the appropriate information and documentation internally
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Provided the appropriate information and documentation to the appropriate agency and received the necessary information directly from the agency
Driver
Hertz
01.2013 - 01.2015
- Helped customers with the use of the key cards to activate the vehicle when they were ready to rent
- Assisted with the installation of Hertz Connect to ensure a customer was able to rent a vehicle
- Transported an average of 7 vehicles between different Hertz locations in a timely manner, inputting the trip sheets into the database
- Assisted with scanning, inspecting, and verifying customer conditions as appropriate, and established job tickets when needed
Associate
Los Arbolitos
01.2010 - 01.2013
- Produced stock of finished stock and maintained inventory controls on a weekly basis
- Promoted and marketed merchandise to ensure sales and met the customer’s standards with their 25% increase
- Analyzed sales and profits to support business reporting decisions and helped my team in meeting standards. These metrics helped reduce shelf time by 25% and increase turnover by 20%
Education
BA - Business Administration
Berkeley College
01.2006
A+ Network+ Certification Information Technology - undefined
Per Scholas
01.2018
Skills
- Strong command of Spanish language
- Effective client relations
- Excellent Communications Skills (Written and Verbal)
- Autonomous team contributor
- Skilled in team collaboration
- Excellent Business and Consumer Etiquette
- Valid Driver’s License
- Receive Instruction
- Provide Direction
- Staff management
- Goal oriented
- Training and mentoring
Timeline
Supervisor
Bowery Residents Committee
01.2025 - Current
Community Technician
Bowery Resident’s Committee
04.2023 - 01.2025
311 Operator: Call Center Representative
King TeleServices
06.2022 - 03.2023
DCAS Customer Service - Call Center
Department of Buildings
08.2018 - 03.2020
Driver
Hertz
01.2013 - 01.2015
Associate
Los Arbolitos
01.2010 - 01.2013
BA - Business Administration
Berkeley College
A+ Network+ Certification Information Technology - undefined
Per Scholas
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