Adolfo Mendez Rodriguez

As an armed security officer at Immune Security Defense Agency, I was responsible for maintaining a secure environment by patrolling premises, monitoring surveillance equipment, and ensuring the safety of personnel and assets through the use of defensive measures.

• Responded to life-threatening situations, mitigating aggression, and ensuring the safety of clients by utilizing effective conflict resolution, problem solving to minimize potential threats, & streamlined effective customer service techniques to foster positive interactions with the community and increase customer satisfaction.
• Conducted thorough investigations into incidents and unusual circumstances to enhance overall situational awareness and increase effective security protocol.
• Maintained operational excellence through daily safety inspections, and conducted regular patrols of the facility grounds using both vehicle and foot patrol methods to ensure a secure environment.
• Demonstrated emergency response proficiency by maintaining composure and implementing appropriate measures for swift resolutions..
• Implemented preventive measures, including effective patrolling techniques and vigilant threat awareness which reduced armed robbery risks and deterred criminal activity and general misconduct by providing expert and highly visible security presence at assigned facilities.

• Elevated and managed front desk standards by conducting cleanliness and maintenance procedures at the front desk, optimizing high level of professionalism answering phones and efficiently greeting and directing procedures for members, guests, and staff which resulted in a reduction of wait times and enhancing overall front area control.
• Delivered excellent customer service and efficient membership assistance aiding new guests with opening and maintaining memberships and optimizing the cancellation and transfer process for active members to ensure customer satisfaction and increase in membership retention rates.
• Conducted engaging gym tours, contributing to a 15% rise in new membership sign-ups positively impacting the overall member experience and increasing brand awareness.
• Maintained gym cleanliness and optimal machine performance, leading to a 10% decrease in equipment downtime and enhancing member satisfaction with gym facilities.

• Developed trusting relationships with customers by greeting customers, providing exceptional customer service, and creating personal connections to encourage long-term client satisfaction, brand loyalty, and encourage repeat business.
• Collaborated with store management to oversee opening, closing, and daily operations contributing to overall store efficiency and success.
• Executed cash handling, inventory counting, and deposits according to GNC procedures, achieving a 98% accuracy rate in payment collections, minimizing discrepancies, and improved customer satisfaction.
• Optimized and completed omni-channel orders promptly and accurately, surpassing company guidelines and enhancing customer satisfaction by 20%.
• Boosted product knowledge by actively learning features, advantages, and benefits, resulting in a 30% improvement in customer engagement, increase upselling, and enhanced store communication awareness.

• Implemented customer-friendly service practices which enhanced positive interactions with customers, contributed to a 30% increase in customer satisfaction, and magnified customer loyalty, fostering an increase in brand promotion.
• Promoted and shared product knowledge with members and customers which resulted in increased merchandise promotions and product sales.
• Improved and enhanced merchandise keeping and receiving procedures, reducing processing time through efficient unpacking and unloading processes which resulted in a 20% increase in productivity.
• Amplified a system for marking items with identifying codes which effectively reduced errors and improved the overall accuracy of inventory management.
• Collaborated with managers to optimize inventory and orders, reducing excess inventory and minimizing stockouts.