Adolfo Perez Munoz
Miami,Florida
Summary
Dynamic Class A driver with a proven track record at 21 Express, excelling in customer service and logistical skills. Recognized for enhancing delivery efficiency through optimal route planning and maintaining a clean driving record. Adept at securing loads and fostering team collaboration, ensuring safety and satisfaction in all operations.
Overview
14
14
years of professional experience
Work History
Class A Flatbed Driver
21 Express
Chicago, IL
03.2024 - Current
- Collaborated with dispatchers for effective communication regarding pick-ups, deliveries, and any delays or issues encountered.
- Enhanced delivery efficiency by planning optimal routes and adhering to strict schedules.
- Streamlined paperwork processes by staying organized with accurate recordkeeping of logbooks, manifests, inspection reports, and invoices.
- Ensured cargo safety by properly securing loads with chains, straps, and tarps.
- Navigated various terrains safely, including urban centers, mountainous regions, and rural areas in diverse weather conditions.
- Maximized payload capacity while adhering to legal weight limits through efficient loading practices.
Class A Dry Van Driver
Wizards Way
Chicago, IL
05.2022 - 03.2024
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
Class A Dry Van Driver
Trans-Mediterranean Cargo - TMC
Miami, FL
02.2021 - 05.2022
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
Territory Manager
AmeriPark
Miami, FL
07.2017 - 04.2020
- Locations: Intercontinental Miami Hotel, Hyatt Regency Miami, The Westin Fort Lauderdale Beach Resort, Miami Design District.
- Supervised various locations, enforcing high-quality standards of operation.
- Accurate records of all transactions related to cash handling processes, minimizing discrepancies or potential losses due to theft or error.
- Enhanced customer satisfaction by implementing efficient valet parking procedures and protocols.
- Conducted regular performance evaluations, offering constructive feedback to promote professional growth among team members.
- Ensured compliance with local regulations and industry best practices, regularly reviewing and updating policies to maintain a high standard of service delivery.
- Oversaw successful Locations openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
Senior Operations Manager
AmeriPark
Miami, FL
01.2017 - 07.2017
- Location: interContinental Miami Hotel, Hyatt Regency Miami.
- Optimized staff scheduling in accordance with business needs, ensuring adequate coverage during peak hours while minimizing labor costs.
- Coordinated with maintenance teams to ensure timely repairs of equipment, reducing downtime and lost productivity due to technical issues.
- Streamlined vehicle retrieval times by effectively managing valet team schedules and assignments.
- Addressed customer concerns promptly, maintaining a high level of professionalism in all interactions.
- Spearheaded efforts to obtain necessary permits and licenses for the operation of valet parking services at various locations.
- Collaborated with hotel management to ensure seamless guest experiences during special events and peak hours.
- Implemented cost-saving measures by negotiating contracts with vendors for uniforms, equipment, and other necessary supplies.
- Boosted revenue through effective upselling of additional services such as car washes or detailing packages.
- Developed strong relationships with key clients, fostering long-term loyalty and repeat business opportunities.
Valet Manager
SP+ Parking
Miami, FL
10.2014 - 12.2016
- Location: InterContinental Miami Hotel
- Ensured timely vehicle retrieval through effective management of traffic flow within the parking area.
- Worked closely with hotel management to coordinate special events requiring additional valet support.
- Implemented tracking systems for keys and vehicles, reducing instances of lost or misplaced items.
- Enforced safety protocols among staff members to minimize accidents and damages to customer vehicles.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Adapting to new systems like Microsoft Office and all its options.
Valet Parking Assistant Manager
SP+ Parking
Miami, FL
01.2014 - 10.2014
- Location: Hyatt Regency Miami
- Conducted regular safety meetings with staff members aimed at reinforcing best practices within the valet parking industry.
- Analyzed customer feedback data to identify areas for improvement in overall service quality.
- Monitored inventory of supplies such as uniforms, ticketing materials, and other essential items to maintain optimal stock levels for daily operations.
- Collaborated with maintenance teams to ensure proper upkeep of the parking facility, including lighting, signage, and cleanliness standards.
Valet Attendant Supervisor
Park One
Miami, FL
07.2013 - 10.2014
- Location: JW Marriott Marquis Miami
- Coordinated with security personnel to maintain a safe environment for both guests and employees.
- Collaborated with hotel management to develop strategies that improved guest experiences while maintaining operational excellence.
- Implemented new software systems to efficiently track vehicles, speeding up retrieval times for guests.
- Improved customer satisfaction by ensuring efficient valet services and addressing concerns promptly.
Valet Attendant
Park One
Miami, FL
05.2013 - 07.2013
- Location: JW Marriot Marquis Maimi
- Reduced wait times for guests with effective communication and coordination among valet team members.
- Streamlined vehicle retrieval process for faster turnaround times, leading to increased guest loyalty.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Conducted pre-shift visual inspections of vehicles, noting any existing damage before taking possession from the guest.
Valet Parking Assistant Manager
SP+ Parking
Miami, FL
01.2013 - 12.2013
- Location: InterContinental Miami Hotel
- Implemented an effective scheduling system to ensure adequate staffing levels during high-volume periods while reducing labor costs during slow periods.
- Trained new valet team members, emphasizing customer service skills, safety procedures, and efficient work practices.
- Enhanced vehicle security by enforcing strict adherence to safety protocols and guidelines.
Valet Attendant Supervisor
SP+ Parking
Miami, FL
01.2012 - 01.2013
- Location: InterContinental Miami Hotel
- Ensured timely completion of end-of-shift reports, enabling management to make data-driven decisions regarding staffing needs.
- Enhanced safety measures by training staff on proper vehicle handling techniques and enforcing strict adherence to protocols.
- Reduced employee turnover by fostering a positive work environment, offering support, and providing opportunities for growth.
Valet Attendant
SP+ Parking
Miami, FL
07.2011 - 01.2012
- Location: InterContinental Miami Hotel
- Established positive guest relationships through consistent delivery of excellent customer service.
- Assisted in the training of new team members, ensuring consistent service quality across all attendants.
- Welcomed arriving guests and explained car retrieval procedures.
- Reduced wait times for guests with effective communication and coordination among valet team.
Education
Social Studies, Math, Language Arts, Science.
Coral Gables Senior High
Coral Gables, FL06.2011
Skills
- Customer Service
- Processed customer transactions with 100% accuracy
- Critical Thinking
- Problem Resolution
- Logistical Skills
- adept at time management
- proficient in the Microsoft Office Suite
- adept at managing multiple projects
- Problem Resolution
- proficient in developing others
- excellent financial management skills
- Economical
- Adept at orchestrating cross-functional teams
- Maintaining logs
- Safe driving practices
- Pre-trip inspections
- Heavy lifting
- Securing Loads correctly
- Follow Safety Protocols
Accomplishments
- Distinguished Performer of the Year 2014
- District Performance Excellence Award 2018
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Japanese
Elementary
Timeline
Class A Flatbed Driver
21 Express
03.2024 - Current
Class A Dry Van Driver
Wizards Way
05.2022 - 03.2024
Class A Dry Van Driver
Trans-Mediterranean Cargo - TMC
02.2021 - 05.2022
Territory Manager
AmeriPark
07.2017 - 04.2020
Senior Operations Manager
AmeriPark
01.2017 - 07.2017
Valet Manager
SP+ Parking
10.2014 - 12.2016
Valet Parking Assistant Manager
SP+ Parking
01.2014 - 10.2014
Valet Attendant Supervisor
Park One
07.2013 - 10.2014
Valet Attendant
Park One
05.2013 - 07.2013
Valet Parking Assistant Manager
SP+ Parking
01.2013 - 12.2013
Valet Attendant Supervisor
SP+ Parking
01.2012 - 01.2013
Valet Attendant
SP+ Parking
07.2011 - 01.2012
Social Studies, Math, Language Arts, Science.
Coral Gables Senior High