Adolfo Sellers

Work History

Field Service Tech

PAR Technology Corporation

07.2007 - 07.2008

Read and understood technical documentation to perform accurate repairs on diverse equipment
Completed partial or full dismantling of equipment to quickly replace or repair defective components and restore functionality
Interacted with all necessary partners including vendors, upper management and peers
Demonstrated to customers the proper methods to operate equipment after it had been installed.
Installed new equipment and explained operation and routine maintenance protocols to customers.
Managed on-site and off-site installation, repair, maintenance, and test tasks.
Followed safety procedures to avoid injuries in field.
Operated hand tools and power equipment according to company safety procedures.
Responded quickly to emergency maintenance requests for timely on-call support.
Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Reviewed technical documentation to complete equipment maintenance and repair.
Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
Established positive customer relationships by providing punctual, cost-effective solutions.
Discussed and recommended service options with customers and explained costs involved.
Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.

Customer Sales Representative

The UPS Store

01.2019 - 01.2022

Assisted call-in customers with questions and orders.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Resolved concerns with products or services to help with retention and drive sales.
Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
Described product highlights and benefits to help guide purchasing decisions.
Emphasized product specifications to meet customer needs.
Maintained accurate and current customer account data with manual forms processing and digital information updates.

Customer Service Representative

UPS

01.2017 - 04.2018

Customer service agent offering excellent interpersonal communication, relationship management, customers service and presentation skills.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Handled customer inquiries and suggestions courteously and professionally.
Answered constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Updated account information to maintain customer records.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services, and company information.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Provided primary customer support to internal and external customers.
Tracked customer service cases and updated service software with customer information.

Apartment Manager

Florida Street Cottages

05.2010 - 03.2018

Conducted move-out and move-in inspections to determine charges for damages and market readiness.
Met with potential tenants to negotiate rent, explain occupancy terms and show available units.
Prepared and processed lease and rental applications using [Software].
Managed property financial records by collecting rent from [Number] tenants and reconciling monthly accounts payable and receivable.
Analyzed and negotiated bids from property services contractors such as maintenance, cleaning and security contractors, saving approximately $[Amount].
Utilized social media, Craigslist, banners and signs to advertise vacant apartments.
Communicated effectively with owners, residents, and on-site associates.
Collected and maintained careful records of rental payments and payment dates.
Conducted regular inspections of both interior and exterior of properties for damage.
Kept properties in compliance with local, state and federal regulations.
Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Delivered emergency 24-hour on-call service for tenants on building issues.
Implemented and enforced policies and procedures to maintain properties to highest standards.
Maximized rental income while minimizing expenses through effective planning and control.
Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Coordinated appointments to show marketed properties.
Responded to Common Area Maintenance (CAM) inquiries.
Generated leads for sales and rental properties through cold calls and referrals.
Completed annual rent calculations using housing database software.
Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
Developed annual operating budgets and forecasts, as well as sales and marketing plans.
Planned special events such as lotteries, dedications and project tours.
Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
Generated professional networks by engaging in professional, industry and government organizations.
Consulted with landowners to obtain mineral access rights and promote drilling operations on private land.

CSE Inc

01.2009 - 01.2010

Find the best printing solution for their needs
Practiced good listening skills to assist in finding the right shipping service
Operated all types of office equipment to enhance and deliver customer service
Made sure all packages met local, state, and federal guidelines for safety
Oversaw management of a portfolio while providing general service to tenants
Coordinated with janitorial staff on maintenance and upkeep
Maximized rental income while minimizing expenses through effective planning and control
Verified income, assets and expenses and completed file tracking sheet for each applicant
Kept properties in compliance with local, state and federal regulations, including prohibiting any form of discrimination operational practices
Verified that all customer complaints were handled promptly and appropriately
Designed and implemented system security
Oversaw development and maintenance of organization computer systems and intranet
Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients
Managed and monitored all installed systems for highest level of availability
Participated in all phases of system development life cycle, from requirements analysis through system implementation
Resolved issues related to operational components for Local Area Networks, Wide Area Networks and voice systems.

Summary

Overview

Work History

Field Service Tech

Customer Sales Representative

Customer Service Representative

Apartment Manager

Education

Associate of Arts - Liberal Arts and General Studies

Skills

Additional Information

Timeline

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