Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Quality Coordinator
The Ridges at Peoria/Senita Ridge Memory Care/The Goodman Group
Peoria, AZ
04.2020 - Current
Assist with new hire and termination paperwork
Collaborate with HR team and department heads
Conduct searches to verify information on new employees, including past work history
Resolve conflicts among employees and/or management quickly and efficiently
Update database of potential and current employees on a regular basis
Implemented aide shift schedule, ensuring that all shifts were covered 24 hours per day to meet patient needs
Maintained nursing inventory management and organization system
Assist with paperwork for patient discharges or transfers
Update patient charts with most current information on medication, symptoms, and mental status
Ensure high-quality patient care by performing rounds to observe nursing staff and speaking directly with patients and their families to gather feedback
Assisted Living Director
Bella Vista Assisted Living
Mesa, AZ
03.2022 - 07.2022
Developed and implemented individualized care plans for residents, ensuring that their personal needs were met.
Provided leadership to the staff, creating a positive work environment and promoting team building activities.
Ensured compliance with state regulations concerning safety, health, fire prevention and sanitation standards.
Supervised the admission process of new residents, including assessments, paperwork and orientation.
Monitored daily operations of the assisted living facility to ensure quality standards are maintained.
Collaborated with external organizations such as hospices, home health agencies and other healthcare providers in order to provide comprehensive services to residents.
Recruited, hired and trained new medical and facility staff.
Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
Conducted apt/room tours to potential clients and answered their questions.
Provided client with information on prices, availability, and features..
Resident Care Coordinator
Emerald Springs Assisted Living/The Goodman Group
Yuma, AZ
11.2018 - 04.2020
Update patient charts with most current information on medication, symptoms, and mental status
Assist with paperwork for patient discharges or transfers
Ensure high-quality patient care by performing rounds to observe nursing staff and speaking directly with patients and their families to gather feedback
Implemented aide shift schedule, ensuring that all shifts were covered 24 hours per day to meet patient needs
Maintained nursing inventory management and organization system
Resolve conflicts among employees and/or management quickly and efficiently
Update database of potential and current employees on a regular basis
Conduct searches to verify information on new employees, including past work history
Conducted apt/room tours to potential residents and answered their questions.
Provided client with information on prices, availability, and features.
Medication Tech
Emerald Springs Assisted Living/The Goodman Group
Yuma, AZ
12.2012 - 11.2018
Administer basic medications in accordance with doctor's treatment plan
Communicate patient information and symptoms with physicians
Establish and manage professional working relationships with patients and physicians
Interact effectively and positively with all office staff, physicians, and patients
Communicated clearly with patients to avoid panic
Fill out required paperwork daily
Observe, chart, and report patient health concerns and developments
Reported any new symptoms or patient concerns to physicians
Caregiver/House Manager
Paradise Cove Inc.
Yuma, AZ
10.2011 - 07.2015
Administer basic medications in accordance with doctor's treatment plan
Assist in meal preparing and grocery shopping
Attend to client needs
Coordinate all communications between patients and doctor offices
Document patient behaviors and report abnormalities to supervisor
Initiate strong, positive working relationships with employees and management team
Cashier, Sales/Produce dept/Meat dept/Dairy dept
Del Sol Market
Yuma, AZ
04.2006 - 07.2008
Answer customer questions about products
Build loyal clientele through high-level of customer satisfaction
Count cash drawer at the beginning and end of each shift
Developed positive relations with customers
Greet all customers with warm, friendly welcome
Greet customers and resolve customer inquiries
Greet customers upon arrival
Handle cash and card operations
Handle register during high pressure
Maintain knowledge of current promotions and all store policies
Built rapport with customers by offering friendly, knowledgeable, and supportive customer service
Education
General Studies - Social Work
Arizona Western College
Yuma, AZ
12.2019
Certified Nursing Assistant -
Skagit Valley College
Mount Vernon, WA
12.2010
High school -
Kofa High School
Yuma, AZ
05.2007
Nursing
Grand Canyon University
Phoenix, AZ
Skills
CPR
Computers
Filing
Medical Terminology
Microsoft Office
Microsoft Word
Phone Skills
Scheduling
Typing
Vital Signs
CNA
Patient Care
Bilingual
Customer Service
Management
Sales
Customer Satisfaction
Critical Thinking Skills
Training and Development
Relationship Building
Certification
AZ CNA, #248928, 11/30/24
Certified Dementia Practitioner
Current Fingerprint Clearance Card
Current CPR/First Aide
Current TB Screening
AZ Caregiver Certified
Medication Aide Certificate
References
References available upon request.
Timeline
Assisted Living Director
Bella Vista Assisted Living
03.2022 - 07.2022
Quality Coordinator
The Ridges at Peoria/Senita Ridge Memory Care/The Goodman Group
CNA/Medication Technician/Supervisor in Charge at Carteret Landing- Ridge Care-Memory CareCNA/Medication Technician/Supervisor in Charge at Carteret Landing- Ridge Care-Memory Care