To be a team player who makes every effort to produce only the highest quality of work.
Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Account Manager
Four Peaks Landscape Mgt.
08.2015 - Current
Schedule and coordinate landscape maintenance crews for daily, weekly and monthly tasks
Prepare daily, weekly, reports as needed by clients and/or division
Proposal and monitor annual budgets for properties overseen
Participate in weekly division meeting to review goals and other operational objectives
Conduct safety meetings according to company standards, and develop a strong safety culture
Train and mentor maintenance crews in proper landscaping techniques
Responsible for cost control in the areas of labor, equipment, material and supplies
Manage daily landscape projects and maintenance to ensure they are performed within proposed budget and hours
Recruit, interview, hire, discipline, evaluate and terminate all landscape maintenance staff as needed
Input and approve all staff hours for payroll
Mediate personnel, equipment, and client problems with input from supervisors and crew leaders
Maintain open and constant communication with maintenance crews.
Irrigation\Pesticide Tech
Ak-Chin Indian Community
- 07.2015
Knowledgeable in proper water management techniques and practices
Responsible for the supervision and on-going training of all technicians
Set schedules, estimates and reports daily for the department
Excellent customer service skills, establishes and maintains effective working relationships with other employees, departments, and community members
Train, install and oversee of all irrigation valves, sprinklers, drip line
Ability to work under stress, handle stressful situations and meet deadlines
Oversee all aspects of Pesticide application for the Public Works Department: training, perform and monitor
Oversee the Community Roads Department(all parking lot and curb stripping, install or replace all traffic street signs, traffic control, new constructions and road closure for special events)
Oversee all new landscape and irrigation constructions for the community
Review all landscape, irrigation, and roads specifics, red flag all changes needed, attend all pre-construction meetings, oversee all the landscape, irrigation, and roads installation
I also assist with the final walk-through and install completion
Assumes management of the department in absence of the Sanitation Director and Public Works Supervisor as directed
Assist with annual budget justification for the Sanitation Director and Public Works Supervisor
Oversee and organized department training for Public Works, this would include off the property training and record keeping.
Groundskeeper Supervisor
Harrah’s Ak-Chin Casino Resort
12.1999 - 08.2007
Manage, supervise and coordinate the operation of all Casino Resort Grounds and General Laborers
Plan, organize, integrate and evaluate the work of the grounds and maintenance department; develop, implement and monitor long-term plans, goals and objectives focused on achieving the Harrah’s Casino priorities
Plan, organize, direct and evaluate the performance of assigned staff
Establish performance requirements and personal development targets; regularly monitor performance and provide coaching for performance improvement and development
Make decisions on compensation and other rewards to recognize performance
Supervise the purchases of the department supplies under company guidelines
Oversee the budget and all spending for the Grounds Department, experience in monitor monthly or annual budgets
Oversee all aspects of the grounds maintenance and new installation for Harrah’s Casino
Responsible for training and monitoring all aspects of pesticide usage at Harrah’s Ak-Chin Casino
Scheduled and oversees the collecting, handling and delivery of recyclable material from the casino property and to recycling locations
Supervise the hiring and training of all the department employees in the following: MSDS, Pesticides, Emergency evacuation and Dept
Safety
Trained, installed and oversee all irrigation: valves, sprinklers, drip line.
Education
High School Diploma -
Casa Grande Union High School
Casa Grande, Az
Horticulture - undefined
University of Arizona\ACLP
Tucson, Az
AA in Psychology\Business Finance - undefined
University of Phoenix
Phoenix, Az
BA in Psychology - undefined
University of Phoenix
Phoenix, Az
MS in Psychology with Industrial/Organizational - undefined
University of Phoenix
Phoenix, Az
Skills
Market forecasting
Needs analysis
Campaign execution
Preparing contracts
Account development
Strong lead development skills
New account creation
Regional accounts
Business development and planning
Prioritizing workflows
Relationship building and management
Acquiring new customers
Client acquisition
Compliance requirements
Certification
Active member of ACLP
Licensed chemical applicator through the State of Arizona(OPM)
Licensed chemical applicator - Federal Indian Country
Additional Information
I’m constantly looking for ways to improve the workplace, actively seek feedback from management, vendors and experts when developing options or plans for improving the current condition. I see myself as a pro-active manager and instill that into my employees. I document all required events by using the standard format, submitting weekly, monthly and quarterly reports that include requests, services performed, job completions and other issues. I’ve been instrumental in the success of the department vehicle maintenance, operational safety and compliance with environmental laws and regulations; coordinates repairs and services to prevent operational delays for the department. Comprehensive knowledge of budgeting principles; comprehensive knowledge of Spreadsheet, Power point and Word processing use. I also have experience monitoring and maintaining a monthly or annual water budget, this includes making adjustments to assure the budget is on schedule. Ability to bring diverse groups together and accomplish tasks; ability to solve complex problems by interaction with customers, co-workers and departments. Ability to evaluate department effectiveness and recommend suggestions to the department. I demonstrate ability to execute sound judgment and make decisions in a crisis situation.
Timeline
Account Manager
Four Peaks Landscape Mgt.
08.2015 - Current
Groundskeeper Supervisor
Harrah’s Ak-Chin Casino Resort
12.1999 - 08.2007
Irrigation\Pesticide Tech
Ak-Chin Indian Community
- 07.2015
Horticulture - undefined
University of Arizona\ACLP
AA in Psychology\Business Finance - undefined
University of Phoenix
BA in Psychology - undefined
University of Phoenix
MS in Psychology with Industrial/Organizational - undefined
University of Phoenix
Active member of ACLP
Licensed chemical applicator through the State of Arizona(OPM)
Licensed chemical applicator - Federal Indian Country
High School Diploma -
Casa Grande Union High School
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