- Fishing, Hiking, volunteering, youth sports
Adolph Sanna
Philadelphia,PA
Summary
Detail-oriented facility management specialist skilled in residential construction and operational documentation. Recognized for effectively resolving customer inquiries and optimizing maintenance processes. Ready to contribute to improved operational performance and client satisfaction.
Overview
11
11
years of professional experience
Work History
Facility Management Operator
Fix It for You LLC.
Wilmington, DE
03.2021 - Current
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Maintained knowledge of industry policies and best practices to assist in diagnosing and executing tasks.
- Diligently Investigated and resolved customer inquiries and complaints.
- Optimized customer support and feedback by establishing an interactive exit survey to identify overall effectiveness and future needs.
Site Supervisor
Integrum Office Solutions LLC
Mount Laurel, NJ
06.2022 - 01.2024
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Performed observations and compiled supporting documents to supplement audit findings.
- Supported construction and extraction teams to ensure projects ran efficiently and on time.
- Fostered strong client connections, communicating effectively, gaining acknowledgment for consistently exceeding service standard objectives.
Direct Support Professional
Capital Academy
Camden, NJ
05.2015 - 02.2021
- Monitored multiple high-risk clients to assess and report physical and behavioral changes to clinical staff.
- Entrusted to handle confidential and sensitive situations in a professional matter.
- Built and maintained rapport with clients and their family members to facilitate trusting caregiver relationship.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and interpersonal skills
- Identified clients' needs through daily interactions and coordinated plans for therapy through travel, functions and activities.
Education
Bachelor of Science - Management Science
Pennsylvania State University
University Park, PASkills
- Contract management
- Construction management
- Operational documentation
- Facility maintenance
- Residential construction
Interests
Timeline
Site Supervisor
Integrum Office Solutions LLC
06.2022 - 01.2024
Facility Management Operator
Fix It for You LLC.
03.2021 - Current
Direct Support Professional
Capital Academy
05.2015 - 02.2021
Bachelor of Science - Management Science
Pennsylvania State University