Adolyn Young
Customer Care Agent
Hiram,GA
Summary
Veteran customer service representative, with more than 29 years of experience. Have worked in more than 95% of departments under one roof, providing courteous, prompt, and accurate support. These rolls stretched from the office to the warehouse, using multiple private CRM software systems.
Highly organized, dependable candidate eager to promote your business' professional brand, while offering excellent customer care.
Let's begin this new adventure changing the world one customer at a time.
Overview
26
26
years of professional experience
Work History
Remote Call Center & Run Front of Business
Discount Cleaning Products
09.2019 - Current
- Receiving, investigating, and resolving all customer inquiries.
- Managing 40+ customer service inquiries and issues a day via phone and email.
- Documenting customer communication and resolution clearly.
- Maintaining existing and new customer records.
- Maintaining collections, returns, fraud, website products & margins, open orders, purchase orders, and lost material.
- Ensuring accurate data entry on customer records, information, orders, and website products (new and existing).
- Navigating customers through the website ordering process and account access.
- Owner's right hand and sometimes left.
- Recognized for attendance.
Multiple Roles and Departments
McMaster-Carr Supply
08.1998 - 02.2017
- Customer Information Department - Customer Service, data entry, verified/maintained on more than 60+ existing and new customer/marketing files.
- Sales Desk Department - Call center. Handled 600+ calls a day, which included order and data entry. Worked on catalog improvements.
- Finance Department - Data entry, invoicing, refunds, lost merchandise, and fraud on more than 40+ accounts.
- Inventory - Data entry, counting, verifying, and stocking.
- Recognized for attendance.
Education
Core Classes -
Floyd College
Rome, GA01.1995
Skills
- Exceptional Organizational Skills/Time Management
- Excellent Verbal/Written Communication
- Proficient typing skills
- Attention to Detail
- Problem-Solving
- Goal-Oriented, Self-Starter, Team Player, along with Independent
- Handle Sensitive Material
- Outlook, Office, Google Sheets, Excel, and Private CRM software, such as, Sales Workstation and Volusion
Timeline
Remote Call Center & Run Front of Business
Discount Cleaning Products
09.2019 - Current
Multiple Roles and Departments
McMaster-Carr Supply
08.1998 - 02.2017
Core Classes -
Floyd College
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