Diligent and results-oriented Amazon Process Assistant with a proven track record of optimizing warehouse operations. Experienced in overseeing key facets including receiving, stowing, picking, packing, and shipping. Adept at training and mentoring teams to ensure compliance with safety protocols and operational efficiency. Strong problem-solving skills coupled with a commitment to maintaining the highest quality standards. Demonstrated ability to adapt in dynamic environments and drive process improvements for enhanced productivity.
• Spearheaded training initiatives during the pivotal launch phase of Amazon’s “Behind the Smile” program.
•worked as a facilitator to monitor training outcome for all new hires onboarding and to betterment or retention
• Developed and delivered comprehensive training modules, equipping associates with essential customer service skills and fostering a customer-centric mindset.
• Collaborated closely with cross-functional teams to ensure seamless integration of the program into existing training processes.
• Played a key role in refining and adapting training content based on initial feedback, ensuring relevance and effectiveness.
• Monitored and evaluated training outcomes, providing actionable insights for continuous improvement.
• Demonstrated exceptional communication and presentation skills, effectively conveying the program’s objectives and strategies.