Adonai Gibbs
Oklahoma City,OK
Summary
I am organized/motivated, and eager to apply my time management and organizational skills in various environments. Seeking growth opportunities to advance within the company.
Overview
3
3
years of professional experience
Work History
Front Desk Assistant Manager
Aramark
Norman, OK
11.2023 - Current
- Attended regular meetings with department heads to discuss policies and procedures.
- Provided support to other departments within the hotel, such as housekeeping and maintenance when needed.
- Resolved customer complaints in a timely manner by providing assistance or referring them to the correct personnel.
- Trained new employees on proper front desk operations and customer service techniques.
- Participated in budget planning activities related to front desk operations.
- Scheduled shifts for front desk personnel.
- Managed team of front desk agents, supervising personnel in issue resolution.
- Oversaw recruiting, interviews and new employee hiring.
- Responded to and resolved guest issues or complaints.
Front Desk Supervisor
Aramark
Norman, OK
03.2022 - 11.2023
- Managed guest/client complaints and rectified issues to complete satisfaction.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Completed training Retail Pro server, Kronos, and Micros.
- Handled payment processing and provided customers with receipts and proper bills and changes.
- Created employee schedules for shift coverage.
- Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
- Supervised count in and outs for each employee before and after the start of their, shift.
Front Desk Agent
NCED Conference and Hotel
Norman, OK
08.2021 - 03.2022
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
Education
High School Diploma -
Westmoore High School
Oklahoma City, OK06.2017
Skills
- Hospitality services
- Listening skills
- Oral and written communications
- Conflict management
- Effective planning
- Quick learner
Timeline
Front Desk Assistant Manager
Aramark
11.2023 - Current
Front Desk Supervisor
Aramark
03.2022 - 11.2023
Front Desk Agent
NCED Conference and Hotel
08.2021 - 03.2022
High School Diploma -
Westmoore High School