Adonai Martin
Sanford,FL
Summary
Experienced hotel management professional with extensive experience in leading teams, maximizing revenue, and maintaining brand standards. Seeking a remote position where I can leverage my skills in management, communication, and technology to contribute to a dynamic organization. Methodical hotel manager offering background planning, coordinating, marketing and administering hotel services. Well-versed in handling maintenance issues, developing budgets and inspecting facilities. Working knowledge of ms office paired with outstanding business acumen and excellent communication skills.
Overview
9
9
years of professional experience
Work History
Front Office Manager
DoubleTree Riverfront Jacksonville
Jacksonville, Florida
08.2023 - 09.2024
- Oversee daily front office operations, ensuring a seamless guest experience both remotely and on-site
- Implement remote training programs for front desk staff, improving efficiency and guest satisfaction scores by 18%
- Manage scheduling, payroll, and inventory remotely, maintaining optimal staffing levels and supply availability
- Utilize Opera PMS system to monitor and adjust room rates, maximizing occupancy and revenue
- Foster strong communication between remote and on-site teams, ensuring consistent service standards across all shifts
- Lead remote meetings to discuss performance metrics, address challenges, and strategize for continuous improvement
General Manager
IHG Holiday Inn Express & Suites
12.2022 - 04.2023
- Led remote and on-site teams, ensuring alignment with brand standards and operational goals
- Implemented remote training and development programs, resulting in a 15% increase in employee retention
- Collaborated with the Revenue Manager remotely to forecast and maximize revenue, exceeding budget expectations by 10%
- Managed remote communication with department managers for scheduling, payroll, and inventory management
General Manager
Springhill Suites Marriott
02.2022 - 12.2022
- Successfully managed remote operations, including sales calls, revenue forecasting, and financial management
- Maintained corporate and group relationships through remote communication, enhancing client satisfaction
- Developed remote work policies that improved team efficiency and reduced turnover by 20%
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales. etc.
Assistant General Manager
Springhill Suites Marriott
07.2018 - 03.2022
- Coordinated remote staff schedules, payroll, and inventory, ensuring seamless operations
- Trained and coached remote teams, contributing to a 12% increase in team productivity
- Managed remote invoicing and financial reporting, maintaining accuracy and compliance
- Ensured that customer service standards were met or exceeded at all times.
- Maintained accurate records of employee attendance, payroll information, sales figures.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Resolved guest complaints in a timely manner while maintaining a professional demeanor.
Front Desk/Supervisor
Springhill Suites Sanford/Townplace Suites Marriott Orlando/Seaworld
10.2015 - 07.2018
- Oversaw remote staff scheduling and inventory management, ensuring operational efficiency
- Trained new associates remotely, enhancing team capabilities and customer service
- Greeted and welcomed guests in a friendly, professional manner.
- Monitored the front desk staff to ensure proper customer service was provided.
- Provided support to guests with check-in and check-out procedures.
- Resolved guest complaints promptly and efficiently.
- Maintained up-to-date knowledge of hotel services, features and local attractions and activities.
- Processed payments, cashiering duties and credit card transactions accurately.
- Performed administrative tasks such as filing documents, answering phone calls and emails. etc.
Education
Bachelor of Arts - Business Administration And Management
Seminole State College
Sanford05.2009
Skills
- Project Management
- Communication
- Technology Proficiency
- Financial Management
- Employee Development
- Training and coaching
- Office management software
- Problem Resolution
- Networking
- Microsoft Office
- FOSSE PMS
- M3 Accounting system
- Opera PMS
References
Available upon request.
Timeline
Front Office Manager
DoubleTree Riverfront Jacksonville
08.2023 - 09.2024
General Manager
IHG Holiday Inn Express & Suites
12.2022 - 04.2023
General Manager
Springhill Suites Marriott
02.2022 - 12.2022
Assistant General Manager
Springhill Suites Marriott
07.2018 - 03.2022
Front Desk/Supervisor
Springhill Suites Sanford/Townplace Suites Marriott Orlando/Seaworld
10.2015 - 07.2018
Bachelor of Arts - Business Administration And Management
Seminole State College