Adonajah Diss
North Liberty,IA
Summary
Dynamic and personable professional with a track record of enhancing customer satisfaction at Beyonder Getaway. Excelled in problem-solving and verbal communication, significantly improving the check-in process. Demonstrated expertise in scheduling and telephone etiquette, contributing to a seamless guest experience. Proven ability to handle sensitive information with confidentiality and maintain high levels of professionalism under pressure.
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Friendly [Job Title] with [Number] years of experience carrying out clerical and customer service tasks. Detailed and precise when entering [Type] data and assisting colleagues. Skilled at supporting customers with simple and complex needs with professionalism.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Beyonder Getaway
08.2024 - 10.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Babysitter
Parents Of Children
10.2021 - 04.2023
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Assisted in developing self-confidence with age-appropriate responsibilities and chores.
- Monitored progress in self-care tasks, encouraging independence.
Restaurant Waiter
Brick N Iron
10.2021 - 02.2023
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Communicated with kitchen staff to enable accurate food preparation.
Education
High School Diploma -
North Liberty High
North Liberty, IA05-2023
Skills
- Problem-solving skills
- Scheduling
- Verbal and written communication
- Scheduling appointments
- Filing
- Issue handling
Timeline
Front Desk Receptionist
Beyonder Getaway
08.2024 - 10.2024
Babysitter
Parents Of Children
10.2021 - 04.2023
Restaurant Waiter
Brick N Iron
10.2021 - 02.2023
High School Diploma -
North Liberty High