Adonia Roberts
Decatur,GA
Summary
Dynamic leader with a proven track record at Marcos's Pizza, enhancing customer satisfaction and streamlining operations. Expert in operations management and staff training, I excel in fostering team motivation and customer rapport. Achieved significant reductions in financial discrepancies through meticulous oversight, demonstrating exceptional problem-solving and decision-making skills.
Overview
21
21
years of professional experience
Work History
Assistant Manager
Marcos's Pizza
09.2022 - 02.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Sales Associate
A to Z Clothing Store
05.2020 - 12.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Unarmed Security Officer
American Eagle Security
05.2018 - 08.2022
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
Cook Shift Leader
This Is It BBQ
04.2015 - 05.2019
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
- Placed orders to restock items before supplies ran out.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Enhanced customer satisfaction by consistently delivering high-quality meals in a timely manner.
- Trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.
- Maintained well-organized mise en place to keep work consistent.
- Handled high-pressure situations calmly and professionally, maintaining focus on completing tasks efficiently without compromising quality.
- Supported overall restaurant success through cross-training in various positions when necessary to provide adequate coverage during busy times.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
Standlead
Levy Restaurants
09.2008 - 01.2014
- Ensured timely response to guest inquiries and concerns by prioritizing tasks effectively during periods of high volume.
- Resolved guest concerns professionally and efficiently, resulting in increased satisfaction ratings from patrons.
- Optimized stand organization by arranging products strategically for maximum visibility and ease of access for both staff members and guests alike.
- Maintained a positive, professional demeanor at all times, even in challenging situations; consistently provided exceptional service to guests while overseeing stand operations.
- Assisted in cash handling tasks such as reconciling daily transactions, managing the cash register, and ensuring accurate financial records.
Warehouse Worker
AVX Corporation
04.2004 - 07.2013
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Education
High School Diploma -
Forest Park High School
Forest Park, GA05.2000
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff training and development
- Team motivation
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Workload management
- Conflict resolution
- Retail operations
- Employee scheduling
- Operations management
- Customer rapport
- Recruiting and interviewing
- Customer relationship management (CRM)
- Orientation and training
- Schedule oversight
Timeline
Assistant Manager
Marcos's Pizza
09.2022 - 02.2025
Sales Associate
A to Z Clothing Store
05.2020 - 12.2022
Unarmed Security Officer
American Eagle Security
05.2018 - 08.2022
Cook Shift Leader
This Is It BBQ
04.2015 - 05.2019
Standlead
Levy Restaurants
09.2008 - 01.2014
Warehouse Worker
AVX Corporation
04.2004 - 07.2013
High School Diploma -
Forest Park High School