Adonica Rosine
Douglasville,GA
Summary
Versatile and results-driven professional with a proven track record at US Bancorp, adept in managing high-stress customer service scenarios and skilled in data entry and maintenance. Demonstrates exceptional attention to detail and strong communication abilities, enhancing customer loyalty and operational efficiency. Proficient in Microsoft Office Suite and medical information management, including ICD-9 and ICD-10 coding.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
US Bankcorp
06.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Input customer information accurately into electronic systems while maintaining confidentiality.
• Processed payments and assisted with account management, ensuring accuracy in all financial data entries.
• Developed strong customer relationships through active listening and problem-solving.
Substitute Teacher
Paulding County School System
01.2015 - 03.2020
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
Health Record Organizer
Golden Living Assisted Living Centers
02.2012 - 05.2012
- Demonstrated exceptional time management skills while working on multiple projects simultaneously without compromising quality or deadlines.
- Maintained clear communication channels between all parties involved in the event planning process, ensuring timely updates and issue resolution.
- Adapted swiftly to unforeseen circumstances during events, implementing contingency plans that minimized disruptions to attendees'' experience.
- Ensured compliance with regulatory requirements by meticulously documenting patient progress and interventions in electronic health records.
- Demonstrated proficiency in utilizing electronic health records systems for accurate documentation and data-driven decision making.
- Assisted with the transition from ICD-9 to ICD-10 coding standards, minimizing disruption to daily operations during the changeover process.
Cashier/ Customer Service
Target
04.2003 - 05.2007
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Associate of Science - Health Information Technology
DeVry University
Atlanta,Ga 05.2012
Skills
Data Entry and Maintenance: Experienced in accurate data input, editing, and organization
Typing Speed: 55 WPM, ensuring efficient data entry
Medical Information Management: Proficient in ICD-9 and ICD-10 coding, medical history recording, and Epic Systems
Attention to Detail: Exceptional accuracy in handling confidential data and records
Software Proficiency: Microsoft Office Suite, including Excel; Word Processing Software; Medical Transcription tools
Customer Service: Strong communication skills and ability to manage customer inquiries effectively
Timeline
Customer Service Representative
US Bankcorp
06.2021 - Current
Substitute Teacher
Paulding County School System
01.2015 - 03.2020
Health Record Organizer
Golden Living Assisted Living Centers
02.2012 - 05.2012
Cashier/ Customer Service
Target
04.2003 - 05.2007
Associate of Science - Health Information Technology
DeVry University