Adonis Casado
The Bronx,NY
Summary
I am driven to secure a position where I can further develop my skills, thrive, and play a pivotal role in enhancing customer service standards, contributing positively to the success of the organization.
Overview
11
11
years of professional experience
Work History
Guest Experience Manager
Club Quarters
New York, NY
06.2022 - Current
- Managed daily operations of the front desk for a prestigious hotel, ensuring a seamless and welcoming experience for guests.
- Oversaw a team of staff, providing leadership, training, and guidance to ensure exceptional service delivery and adherence to established standards.
- Implemented innovative strategies to optimize guest satisfaction, resulting in a increase in positive guest feedback.
- Acted as a liaison between guests and various hotel departments to promptly resolve issues and ensure guest concerns were addressed effectively.
- Spearheaded the implementation of new technologies/software, streamlining front desk operations and improving efficiency
- Conducted regular performance evaluations, provided constructive feedback, and recognized outstanding achievements within the team.
Customer Service Representative
PROPER FOOD
New York, NY
12.2019 - 12.2022
- Maintain a positive, empathetic, and professional attitude toward customers at all times
- Respond promptly to customer inquiries
- Know products inside and out to efficiently answer customer questions
- Process orders, forms, applications, and requests
- Audit registers and a safe box at the end of the night to verify the total money earned at the end of the working day
- Acknowledge and resolve customer complaints
- Communicate and coordinate with colleagues as necessary
- Ensure customer satisfaction and provide professional customer support.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Sales Associate
VICTORIA'S SECRET
NEW YORK, NY
11.2018 - 12.2019
- Ensured customer satisfaction and provide professional customer support
- Directed customers by escorting them to appropriate department
- Provided customers with information on products
- Operated registers and credit card machines during sales transactions, according to store location and policy
- Kept clientele informed by notifying them of preferred customer sales and future merchandise of potential interest
- Provided feedback to supervisor regarding customer satisfaction.
Barista
STARBUCKS CORP.
NEW YORK, NY
01.2013 - 11.2018
- Greeted customers upon arrival
- Hand crafted beverages to the customers' liking
- Educated customers on history behind individual coffee blends
- Provided customers with samples of popular coffee blends with a goal to create sale opportunities
- Operated registers and credit card machines during sales transactions, according to store location and policy
- Collaborated with managing staff to ensure quality customer service.
Education
High School Diploma Equivalent -
SPOTO HIGH SCHOOL
07.2013
Skills
- Customer Service (8 years of experience)
- Computer Literacy
- Detail-oriented
- Time Management
- Flexible and open to taking on new tasks while improving efficiency
- Bilingual - Spanish and English
- Employee of the Month for 4 consecutive months at Starbucks Corp
- Proficient in Microsoft Office and Adobe Illustrator
- Guest Communication
- Team Member Development
References
References supplied upon request.
Languages
Spanish
Professional
Timeline
Guest Experience Manager
Club Quarters
06.2022 - Current
Customer Service Representative
PROPER FOOD
12.2019 - 12.2022
Sales Associate
VICTORIA'S SECRET
11.2018 - 12.2019
Barista
STARBUCKS CORP.
01.2013 - 11.2018
High School Diploma Equivalent -
SPOTO HIGH SCHOOL
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