Adonis Gardner

• Improved operational efficiency by streamlining processes and implementing cost-saving measures.
• Reduced turnaround time for project completion through effective resource allocation and team management.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Developed strong relationships with vendors, resulting in better pricing and improved service quality.
• Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
• Provided exceptional customer service, addressing client inquiries promptly and professionally.
• Trained new and existing employees on customer service best practices to improve overall customer handling skills.
• Coordinated work or project dedicated to raise awareness of need, applying strong project, and team leadership to enhance success.
• Enhanced company safety standards by conducting thorough inspections of equipment and facilities.
• Ensured compliance with industry regulations through meticulous attention to detail during inspections.

• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
• Managed over 50 customer calls per day, and increased products sales by 20%

• Trained and developed new sales team associates in products, selling techniques and company procedures.
• Maintained records related to sales, returns and inventory availability.
• Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
• Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Prepared cash deposits up to $3000 with zero discrepancies.
• Educated customers on promotions to enhance sales.
• Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
• Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.

Maintained organized, presentable merchandise to drive continuous sales.

• Implemented improved training programs for maintenance employees
• Supervised daily operations, including employee performance, preventive maintenance and safety
• Developed and implemented employee incentive programs to promote top performance
• Monitored priorities and liaised between maintenance team and management, strategically delegating tasks to promote timely completion
• Maintained daily facility operations
• Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
• Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
• Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
• Managed maintenance activities, including supervising staff and inspecting equipment
• Delegated daily tasks to employees to manage resources and meet deadlines
• Completed 7 Step algorithm and inspected work to maintain operations throughout entire facility