Adonis Perryon
Cambria Heights,NY
Summary
Adaptable to changing situations, work extremely well under pressure requiring minimal supervision and flexible about working overtime. Possess skills that enable me to represent my Company and Manager in a Professional Manner. Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments.
Overview
17
17
years of professional experience
Work History
Sortation Associate
Amazon
10.2020 - Current
- Evaluated condition of items to determine whether to accept or reject returns and routed acceptable items to stations for repackaging and resale.
- Sorted packages into delivery routes by factors such as size, weight and destination.
- Used handheld scanner to sort products onto appropriate shelves daily.
- Maintained a safe work environment through proper handling of packages and equipment.
- Enhanced efficiency by sorting and organizing packages according to destination codes.
Reservation Agent
The Roosevelt Hotel
10.2007 - 01.2017
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Researched and resolved customer issues.
- Relayed information on availability, pricing and discounts to customers.
- Verified guest information and payment options ensuring accuracy and completeness.
- Suggested amenities suited to clients' needs.
- Processed incoming reservation calls and applied up-selling techniques to inform callers of premium services.
- Processed cancellations and issued refunds according to company policies.
- Collaborated with sales department to arrange large group hotel bookings for such special events as destination weddings.
- Entered information for reservations into hotel's computer system using Opera.
Skills
- Strong organization skills
- Team collaboration
- Friendly, positive attitude
- Telephone reception
- Phone etiquette
- Customer service
- Communication
- Sorting Accuracy
- Warehouse Safety
- Package handling
Timeline
Sortation Associate
Amazon
10.2020 - Current
Reservation Agent
The Roosevelt Hotel
10.2007 - 01.2017