Adonis Rodriguez
Brooklyn
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Independent Delivery Driver
LaserShip Driver
06.2021 - Current
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Delivered packages to customer doorsteps and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
Store Support Associate
The Home Depot Inc
03.2021 - 05.2022
- Enhanced customer satisfaction by providing timely and efficient support in store operations.
- Streamlined inventory management through consistent organization and regular stock assessments.
- Achieved increased sales by assisting customers with product selection and offering personalized recommendations.
- Collaborated with team members to maintain a clean, safe, and attractive store environment for shoppers.
- Supported store management with administrative duties such as scheduling, reporting, and data entry.
- Provided excellent customer service by addressing inquiries, resolving issues, and ensuring overall satisfaction.
- Kept current on product knowledge, attending training sessions to better serve customers'' needs.
- Maintained compliance with company policies and procedures while fostering an inclusive work environment for all team members.
- Worked closely alongside other departments within the store to provide comprehensive support across all functions when necessary.
Customer Service Representative
Big Bus Tour
02.2019 - 03.2021
- Promote the core values of the Big Bus Tours Brand, and act, keeping Quality, Honesty, Integrity, Passion, Loyalty, Competitiveness, Team Spirit and Customer focus in mind at all times
- Streamlined call center processes for improved efficiency and reduced wait times.
- Provide our customers with genuine approach to customer service and entertain them during their experience as well as check issued tickets to ensure accuracy of customer purchase
- Providing our customers with outstanding customer service through Subject Matter Expert type knowledge of Big Bus Tours products, operation, partnerships, and customer service delivery
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Respond to companywide goals and initiatives by striving to exceed individual goals that are set each day
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
Franklyn K Lane High School
Brooklyn, NY06.2018
Skills
- Time Management
- Customer Service
- Attention to Detail
- Retail Logistics
- Product and Service Sales
- Teamwork and Collaboration
- Customer Response
- Logistics Knowledge
- Knowledge of State Roads and Highways
- Forklift Operation
- Equipment Monitoring
- Client Relationship Management
- Fluent in English
- Spanish Fluency
- Safety
Languages
Spanish
Native or Bilingual
Timeline
Independent Delivery Driver
LaserShip Driver
06.2021 - Current
Store Support Associate
The Home Depot Inc
03.2021 - 05.2022
Customer Service Representative
Big Bus Tour
02.2019 - 03.2021
High School Diploma -
Franklyn K Lane High School