Adonis Rosales
Salina,KS
Summary
Proven leader and efficient problem-solver, adept in vehicle inspection procedures and conflict resolution, enhanced operational readiness at Army Reserve by fostering teamwork and achieving high customer satisfaction. Excelled in safe driving and customer service, ensuring timely and secure transport. Skilled in heavy equipment operation and active listening, consistently prioritized safety and efficiency. Operative professional with solid background in customer service and providing safe and comfortable rides to passengers. Solid understanding of city streets and traffic laws. Knowledgeable in bus maintenance and safety protocols to provide safe and timely transportation for passengers. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Driver
Saint Francis Ministries
05.2015 - 06.2024
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Transported passengers safely along prescribed routes according to tight schedules.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Diffused potential passenger disputes with fairness and professionalism.
88M Motor Transport Operator
Army Reserve
05.2009 - Current
- Increased unit cohesion by fostering a positive work environment through clear communication and teamwork among peers.
- Reduced accidents by enforcing high standards for personnel conduct during vehicle operation and loading/unloading procedures.
- Achieved superior customer satisfaction ratings within the motor pool operations from both internal units as well as external clients requesting support services.
- Boosted operational readiness by ensuring all required equipment was secured properly on vehicles before departure.
- Streamlined logistics operations by effectively coordinating the movement of personnel, equipment, and supplies.
- Enhanced vehicle maintenance by consistently conducting thorough inspections and performing preventive measures.
- Minimized downtime with timely identification of mechanical issues and prompt coordination for repairs or replacements.
- Contributed to mission success by providing reliable transportation services in challenging environments with minimal incidents.
- Improved driver safety with frequent training sessions focused on defensive driving techniques and hazard recognition.
- Completed transportation missions successfully by adhering to strict schedules and following precise routes.
- Supported convoy security operations through effective communication skills and situational awareness during transport missions.
- Dropped and hooked trailers and changed configuration of equipment.
- Operated with safety and skill to avoid accidents and delays.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Inspected load security and checked for damages.
Assistant Grocery Manager
Dillon's
07.2012 - 07.2013
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Performed key tasks to promote inviting grocery store appearance.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Reduced shrinkage through diligent inventory control measures, including proper ordering and stock rotation practices.
- Enhanced customer satisfaction by addressing inquiries, resolving issues, and providing product recommendations.
- Adhered to company policies and procedures while promoting a positive work atmosphere among team members.
- Maintained a clean and organized store environment by enforcing strict safety standards and sanitation practices.
- Managed a diverse team of employees to ensure effective collaboration and high-quality work output.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Checked aisles for spills to complete quick clean-up.
- Greeted customers and directed to requested products.
- Checked for outdated and overripe grocery items and removed from inventory.
- Optimized the use of storage space by consolidating overstock items, creating a more organized backroom area.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Education
High School Diploma -
Great Bend High School
Great Bend, KSSkills
- Vehicle Inspection Procedures
- Heavy Equipment Operation
- Defensive Driving Techniques
- Accident prevention strategies
- Conflict resolution techniques
- Route Planning Proficiency
- Safe Driving
- Dependable and reliable
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Active Listening
- Scheduling
- Stock management
- Delivery Scheduling
- Customer Focus
- De-Escalation Techniques
Timeline
Driver
Saint Francis Ministries
05.2015 - 06.2024
Assistant Grocery Manager
Dillon's
07.2012 - 07.2013
88M Motor Transport Operator
Army Reserve
05.2009 - Current
High School Diploma -
Great Bend High School
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