Adonis Vasquez
Jersey City
Summary
Proven Operations Specialist with a track record of enhancing operational efficiency and customer satisfaction at Scandinavian Spaces. Skilled in logistics management and team building, adept at fostering professional development and leveraging excellent communication to achieve results. Demonstrated ability to improve processes, with a keen attention to detail and a commitment to maintaining industry best practices. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Operations Specialist
Scandinavian Spaces
04.2024 - Current
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Continuously sought opportunities for professional development in order to remain knowledgeable about industry best practices.
- Participated in regional meetings and conferences related to logistics and transportation, networking with professionals to exchange ideas that could benefit our organization''s overall operational efficiency.
Delivery Driver
Article.com
12.2021 - 03.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
Delivery Driver
Amazon
11.2020 - 12.2021
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Customer Service Cashier
Pay-O-Matic
11.2018 - 11.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Loss Prevention Officer
Macy's
06.2018 - 12.2018
- Completed incident reports and activity logs for accurate, current records.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
- Conducted daily store walk-throughs to identify potential security risks.
- Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
Loss Prevention Specialist
Banana Republic
06.2017 - 06.2018
- Analyzed store layout for potential vulnerabilities, recommending improvements to reduce opportunities for theft.
- Responded swiftly to emergency situations within the store, ensuring customer and employee safety during incidents such as theft or disturbances.
- Performed regular audits of inventory levels, identifying discrepancies and taking corrective action where necessary.
- Trained new employees on company loss prevention protocols, contributing to a culture of accountability and vigilance.
- Assisted in the apprehension and prosecution of shoplifters, deterring future incidents.
Education
High School Diploma -
Vanguard High School
New York, NY06.2016
Skills
- Operational Efficiency
- Planning and coordination
- Logistics Management
- Team building
- Decision-Making
- Time Management
- Excellent Communication
- Attention to Detail
- Resource Planning and Scheduling
- Fleet Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Specialist
Scandinavian Spaces
04.2024 - Current
Delivery Driver
Article.com
12.2021 - 03.2024
Delivery Driver
Amazon
11.2020 - 12.2021
Customer Service Cashier
Pay-O-Matic
11.2018 - 11.2020
Loss Prevention Officer
Macy's
06.2018 - 12.2018
Loss Prevention Specialist
Banana Republic
06.2017 - 06.2018
High School Diploma -
Vanguard High School