ADonna Williams
Houston,Texas
Summary
An experienced professional with proven success in Customer Service, Office Management, Case Management and Logistics. Background includes but is not limited to over 20 years' experience in office administrative duties along with team building. A skilled facilitator of information between departments, key personnel, and team members. My strengths are accountability, due diligence, time management, cost effectiveness, and the timely delivery of goods and services. Skilled at performing multiple tasks, toggling through many screens and applications, while answering multiple phone lines under high-pressure all while utilizing and maintaining excellent communication skills. Interacts easily with teams at all levels to execute and deliver mission critical objectives.
Overview
17
17
years of professional experience
2
2
Certification
Work History
Licensed Insurance Specialist
PT, Farmers Insurance
03.2023 - Current
- Licensed by the state of Texas, I work as an agent selling various types of insurance to established and or new clients or businesses, I am Currently working in a brokerage agency under farmers insurance allowing me to be familiar with various companies to write through
- I am also very familiar with Apex systems, NFIP, Express, Agency Zoom ect
- Reason for Leaving: The Kritikos Agency is a small agency, they could not afford to keep me on payroll.
Licensed Personal
TTEC / USAA
11.2022 - 03.2023
- Lines Insurance Agent (remote Home &, Licensed by the state of NC
- I worked directly with new and established clients needing an Auto and or Home Insurance policy in the states of North Carolina, Georgia, and Florida
- I assisted with finding the right policy for new clients that met the states’ minimum or maximum limitations
- Reason for leaving: Relocated to Houston, TX, due to family emergency
Call Center Team Lead
HealthCare, Kelsey, Seybold Clinics
03.2020 - 10.2022
- Managed representatives in my area, while assisting 120 doctors and specialist’s schedules
- Assisted patients with assessments for correct placement, verified and attached insurance and referrals
- Assisted in scheduling for transportation and mobile testing sites
- Proficient use of Epic, Cintrix, outlook, excel and jabber systems
- Multitasking while using multiple screens and applications while maintaining proper decorum
- Reason for leaving: Relocated to NC
- Longshoreman Clerks Operations
ILA
08.2016 - 09.2020
- Worked directly with Walking Foramen
- Managed blueprints for the ship’s cargo for loading and unloading review, storage and supplies, dispatching, contacting suppliers or captains for updated information
- Managed client relations, customer service, and performed receptionist duties
- Proficient in excel and other critical computer operations & payroll timekeeping
- Reason for leaving: Suffered a severe injury
Office Administrator
The Reel Network
04.2015 - 11.2016
- Office Management duties, including multi-phone line operation, filing, typing, record keeping, guest greeting and schedule making
- Responsible for customer service and compliance, new member registration, payment receipt and equipment storage
- Reason for leaving: The business folded due to owners relocating overseas
Customer Service Manager
Clear Connect Inc
03.2009 - 12.2014
- Supervised employees in my section and processed customer credit cards and electronic banking payments via telephone
- Answered high volumes of calls in regard to customer accounts
- Assisted employees and customers with numerous inquiries concerning their account issues
- Maintained and updated daily database information
- Reason for leaving: Relocated to California to care for family.
Product Specialist / Logistics
Kalaam Telecom
01.2008 - 01.2009
- Supported Product Marketing activities of telecom products which included – Internet, Data Connectivity, Voice, Cloud, Cybersecurity, SDWAN, Wi-Fi and other Digital & ICT solutions of the company
- Collaborated with multiple teams to collect and process data, developed analysis models, and enabled new insights for the product portfolio
- Reason for leaving: One-year overseas contract
Executive Administrative Assistant
House of Representatives
11.2006 - 12.2008
- Managed personal workload of representatives which included but was not limited to scheduling appointments and day-to-day tasks
- Personal recorder of meeting minutes
- Secretarial duties include answering multiple phone lines, filing, bill drafting, resolution study and drafting, as well as case management
- Constituents’ participate in structuring and coordinating neighborhood outreach events
- Reason for leaving: Overseas civilian contract in Mangaf, Kuwait
Education
Associate of Science - Business Management & Marketing
Delgado Community College
New Orleans, LA05.2003
Computer Programming & Business Contracts / Operations - Technical And Scientific Communication
Gretna Technical College
Gretna, LA06.2004
Skills
- Skills and Competencies
- TX Licensed Insurance Agent
- Microsoft Office
- Office Management
- Coordinating projects
- Service Experience
- EPIC & Citrix systems
- TWIC Card Certified
- Accounts Receivable
- Dispatching & Construction
- Case Management
- Accounts Payable
- Quality Assurance
- Customer Service Auditing
- Logistics
- LAN
- Bookkeeping Management
- Sales
- ADP
- Multi-line Phone Systems Human Resources
- APEX & Agency Zoom
- Insurance Collaboration
- Project Requirements
- Operational Requirements
- Client Rapport-Building
- Customer Referrals
- Property and Casualty Insurance Sales
- Regulatory Compliance Understanding
- Administrative Support
- Customer Care
- Call Center Customer Service
- Policy Renewals
- Insurance Knowledge
- Professional Relationships
- Patient Account Reviews
- Benefits Verifications
- Reading Comprehension
- Operational Efficiency
- Direct Marketing
- Insurance Coverage Verification
- Client Satisfaction
- Maintaining Compliance
- Billing Procedures
- Quality Assurance Requirements
- Update Records
- Sell Policies
Certification
- Licensed Insurance Producer
- Certified Computer Operations / Programming Specialist
Timeline
Licensed Insurance Specialist
PT, Farmers Insurance
03.2023 - Current
Licensed Personal
TTEC / USAA
11.2022 - 03.2023
Call Center Team Lead
HealthCare, Kelsey, Seybold Clinics
03.2020 - 10.2022
ILA
08.2016 - 09.2020
Office Administrator
The Reel Network
04.2015 - 11.2016
Customer Service Manager
Clear Connect Inc
03.2009 - 12.2014
Product Specialist / Logistics
Kalaam Telecom
01.2008 - 01.2009
Executive Administrative Assistant
House of Representatives
11.2006 - 12.2008
Associate of Science - Business Management & Marketing
Delgado Community College
Computer Programming & Business Contracts / Operations - Technical And Scientific Communication
Gretna Technical College