Adonnis Terrell
Sterling Heights,MI
Summary
Healthcare professional with extensive experience managing patient accounts and ensuring seamless billing processes. Known for a strong focus on team collaboration and achieving results, consistently adapting to changing needs. Skilled in financial record-keeping, claim processing, and patient communication, offering reliability and dedication to excellence. 3 Plus years of experience assisting patients with medical billing issues corresponding with medical offices, hospitals, insurance companies, and attorneys.
Overview
6
6
years of professional experience
Work History
Patient Account Representative/Medical Billing Assistant
Elevate Patient Financial Solutions
09.2022 - Current
- Provide competent and courteous customer service to each client/patient assisting with billing issues and payments
- Manage patient accounts through the company's database and coordinate with the home office regarding medical information and billing to third parties
- Posted payments and processed refunds.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Researched billing errors and discrepancies to initiate corrective action.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
Collection Specialist/ Loss mitigation Specialist
Flagstar
12.2020 - 05.2022
- Responsible for resolving overdue bills, collection payments for mortgage loans, identifying accounts with overdue payments and keeping records of the amount
- Inform clients on how to avoid foreclosures, for example' assisting client with applying for loss mitigation and explain how it works so the client will have options to stay in their home
- Maintained high volume of calls and met demands of busy and productive group.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Assisted customers with completing loan applications and other paperwork.
Administrative Assistant
Home Healthcare LLC
11.2019 - 11.2020
- Write and distribute email, correspondences memos, letters, faxes, and forms
- Assisted in the preparation of regularly scheduled reports
- Experienced in Excel, Microsoft word, outlook
- Established administrative work procedures to track staff's daily tasks.
- Developed filing system for historical documents, preserving important company records and improving access to information.
Post Close Document Specialist
Amrock Title Company
11.2019 - 10.2020
- Scanned, separated & shipped out mortgage loan information, trained on Atlas systems, the ability to adapt to frequent changes in schedule and workload
- Evaluated current document processes, suggested methods for change and implemented successful improvements.
- Managed high volumes of documents efficiently, prioritizing tasks according to deadlines and project requirements.
- Safeguarded sensitive information by adhering to strict security protocols when handling confidential documents.
- Performed regular audits of document repositories, ensuring the accuracy and integrity of all stored information.
Call Center Agent
Dialog Direct
12.2018 - 11.2019
- Build trusted relationships to ensure excellent service to DTE customers provided proactive information regarding billing and payment, programs options
- Responded effectively to sensitive inquiries or complaints from customers
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized CRM software to track customer interactions, ensuring timely follow-up on outstanding issues.
- Cross-trained and backed up other customer service managers.
- Addressed customer account discrepancies and concerns.
Education
Some College (No Degree) -
Wayne County Community College
Detroit, MIDiploma -
Groves HS
Birmingham, MI06.2017
Nursing Assistant Certification -
Healthcare Solutions Career Group
Detroit, MI09.2016
Skills
- Adhering to HIPAA guidelines
- Managing patient accounts
- Compliance policies and procedures
- NextGen EMR
- Microsoft Word
- Healthcare billing and collection practices
- Medical terminology expert
- Customer service skills
- CPT knowledge
- Claim submission
- CMS-1500 billing forms
Timeline
Patient Account Representative/Medical Billing Assistant
Elevate Patient Financial Solutions
09.2022 - Current
Collection Specialist/ Loss mitigation Specialist
Flagstar
12.2020 - 05.2022
Administrative Assistant
Home Healthcare LLC
11.2019 - 11.2020
Post Close Document Specialist
Amrock Title Company
11.2019 - 10.2020
Call Center Agent
Dialog Direct
12.2018 - 11.2019
Diploma -
Groves HS
Nursing Assistant Certification -
Healthcare Solutions Career Group
Some College (No Degree) -
Wayne County Community College