JOSE SANTANA
Laurel,MD
Summary
Motivated, dedicated, and bilingual IT professional with passion and expertise in hardware and software troubleshooting in fast-paced environments. Highly effective in diagnostic and repair, computer upgrades, updates, and hardware/software restoration. Specialty skills in virus removal, performance tweaks, and system recovery. Exceptional customer service skills, attention to detail, and a self motivator. Seeking a long term career with opportunities for professional growth and development.
Overview
7
7
years of professional experience
Work History
Front Desk Assistant
Holiday Inn Express Hotel Suites
09.2019 - Current
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information about hotel services.
- Streamlined check-in and check-out processes for improved efficiency and customer experience.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Assisted management in maintaining room inventory and coordinating reservations to maximize occupancy rates.
- Managed multi-line phone system, directing calls to appropriate departments while maintaining a friendly demeanor.
IT Specialist
PTS LLC INC
10.2016 - 10.2019
- Configured new employee work stations, including all hardware, software and peripheral devices
- Removed malware and viruses from laptops and desktop systems using specialized software
- Assisted in technical support process refinement to improve customer service and support
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks
- Provided local and remote Tier 2 IT support for hardware and software to company personnel
- Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions
- Updated software versions with patches and new installations to close security loopholes and protect users
- Disassembled computer systems to troubleshoot and resolve hardware issues
- Reviewed current hardware and software configurations and recommended modifications to increase system speed
- Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.
Education
Bachelor of Science - Computer Networking Technology
Northwestern University
2145 Sheridan Rd, Evanston, IL 602082017
Skills
- Debugging
- Application installations
- Application support
- Troubleshooting and diagnostics
- Hardware configuration
- Exceptional telephone etiquette
- Technical issue analysis
- Service desk support
- Hardware diagnostics
- Equipment repair
- Customer support needs assessment
- Computer maintenance
- Technical troubleshooting
- Software upgrades
- Hardware upgrades
- Windows XP/Vista
- LAN/WAN
Languages
Spanish
Full Professional
Timeline
Front Desk Assistant
Holiday Inn Express Hotel Suites
09.2019 - Current
IT Specialist
PTS LLC INC
10.2016 - 10.2019
Bachelor of Science - Computer Networking Technology
Northwestern University
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