Adony Batista
Key West
Summary
Dedicated hospitality professional with a proven track record at The Stoned Crab, excelling in high-volume environments through exceptional customer service and strong work ethic. Skilled in cash handling and guest engagement, adept at resolving complaints swiftly, enhancing guest experiences, and contributing to team success. Achieved balanced daily financial reports and maintained high cleanliness standards.
Overview
3
3
years of professional experience
Work History
Server/Bartender
The Stoned Crab
02.2022 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Ramp Agent
American Airlines
02.2024 - 03.2024
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Coordinated ground crew activities to complete objectives on schedule.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
Host
La Trattoria Italian Key West Restaurant
05.2023 - 08.2023
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Completed daily side work and opening and closing duties without fail.
Education
High School Diploma -
High School of Hospitality Management
525 W 50TH St New York, NY 07-2020
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Service prioritization
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Ramp Agent
American Airlines
02.2024 - 03.2024
Host
La Trattoria Italian Key West Restaurant
05.2023 - 08.2023
Server/Bartender
The Stoned Crab
02.2022 - Current
High School Diploma -
High School of Hospitality Management
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