Adony Lopez
The Bronx,NY
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
7
7
years of professional experience
Work History
Hostess/Bartender
El Tanque Trattoria Bar
09.2023 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Used cash registers and credit card machines to cash out customers.
- Monitored seating area and checked restrooms regularly to keep spotless.
Restaurant Hostess
Mar Bella Restaurant
03.2020 - 08.2023
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Checked in with servers to confirm preparedness before seating customers.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Restaurant Hostess
Dreams Macao Beach Restaurant
04.2017 - 05.2019
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Accommodated special seating requests for guests to enhance satisfaction.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
High School Diploma -
Gerardo Hansen HS
Dominican Republic06.2016
Skills
- Price Memorization
- Front of House Management
- Take-Out Service
- Operational Efficiency
- Table Setting Arrangements
- Reservation Planning
- Safe Food Handling
Languages
Spanish
Native or Bilingual
Timeline
Hostess/Bartender
El Tanque Trattoria Bar
09.2023 - Current
Restaurant Hostess
Mar Bella Restaurant
03.2020 - 08.2023
Restaurant Hostess
Dreams Macao Beach Restaurant
04.2017 - 05.2019
High School Diploma -
Gerardo Hansen HS