Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Accomplishments
Timeline
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Adonys Gonzalez Escanez

Flagler Beach

Summary

Dynamic sales professional with a proven track record at Gary Yeomans Ford Lincoln, consistently exceeding sales goals through exceptional customer service and product knowledge. Adept at conflict resolution and team collaboration, I leverage strong communication skills to foster client relationships and drive sales success. Committed to safety compliance and delivering positive customer experiences.

Overview

8
8
years of professional experience

Work History

Sales Floor Associate

Gary Yeomans Ford Lincoln
Daytona Beach
05.2025 - Current
  • Participated in weekly staff meetings to discuss new products and promotions and brainstorm ideas for improvement.
  • Greeted customers upon entering store and provided assistance in locating desired items.
  • Provided knowledgeable product information to customers regarding features, benefits, and usage instructions.
  • Consistently met or exceeded daily sales goals established by management team.
  • Upheld all safety regulations as outlined by the company's health and safety policy.
  • Maintained up-to-date knowledge of current promotions, policies regarding payment and exchanges, and security practices.
  • Created positive experiences for customers through friendly conversations during transactions.
  • Provided exemplary customer service at all times by being attentive, courteous, and helpful in responding to customer inquiries or requests.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, as well as security practices.

Amazon Delivery Driver

Amazon Rider DSP
Nashville
08.2024 - 01.2025
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Verified accuracy of items loaded onto truck against shipping documents.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Performed pre-trip inspections of delivery vehicle according to company guidelines.
  • Managed inventory levels during deliveries by verifying load counts against shipping manifests.
  • Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
  • Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Ensured accurate completion of all paperwork associated with deliveries.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Cleaned interior and exterior of delivery vehicle at end of shift as needed.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Received daily delivery instructions and route assignments from dispatch.

Dispatcher

Speedy Rooter And Plumbing
West Palm Beach
05.2022 - 07.2023
  • Ensured compliance with safety regulations and company policies.
  • Assigned drivers to appropriate routes based on customer needs.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Updated records of driver locations, delays, and cancellations.
  • Resolved customer complaints related to service issues or delays.
  • Received and dispatched calls for emergency services.
  • Created daily reports detailing response times, call volumes, and other pertinent information.
  • Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
  • Verified driver credentials prior to assigning them a route or task.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Provided timely updates to customers regarding their orders or requests.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.

Floor Salesperson/Tag and Title Clerk

Prime Autos
West Palm Beach
02.2017 - 03.2022
  • Maintained accurate records of transactions including daily sales summaries.
  • Maintained a clean, organized and safe work environment to ensure compliance with safety regulations.
  • Operated cash register accurately while providing excellent customer service.
  • Provided customer service by responding to complaints and resolving issues promptly.
  • Created weekly sales reports for management review.
  • Greeted customers, answered inquiries and provided advice on product selection.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Assisted customers in locating products, providing recommendations based on their preferences.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.
  • Processed payments and maintained accurate drawers to meet financial targets.

Education

Bachelor of Arts - Hospitality Administration And Management

EHT
Varadero, Cuba
09-2001

Some College (No Degree) - Social Comunication

Matanzas University
Matanzas, Cuba

Skills

  • Customer service
  • Sales strategy
  • Product knowledge
  • Cash handling
  • Team collaboration
  • Conflict resolution
  • Communication skills
  • Client relationship management
  • Problem solving
  • Safety compliance
  • Goal oriented
  • Product promotion
  • Sales trends
  • Sales demonstration
  • Hospitality and accommodation
  • Active listening
  • Multitasking
  • Problem-solving aptitude
  • Meeting sales goals
  • Teamwork and collaboration
  • Product demonstrations

Languages

English
Full Professional
Spanish
Native/ Bilingual
French
Limited

Affiliations

  • I'm a musician, play the guitar and singer. Music is my big passion, my favorite hobby.
  • I love working out on my free time, keeps me active and energetic.

Accomplishments

  • Best Customer service representative for 7 years in a row at Sol Melia Hotels.

Timeline

Sales Floor Associate

Gary Yeomans Ford Lincoln
05.2025 - Current

Amazon Delivery Driver

Amazon Rider DSP
08.2024 - 01.2025

Dispatcher

Speedy Rooter And Plumbing
05.2022 - 07.2023

Floor Salesperson/Tag and Title Clerk

Prime Autos
02.2017 - 03.2022

Bachelor of Arts - Hospitality Administration And Management

EHT

Some College (No Degree) - Social Comunication

Matanzas University

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Adonys Gonzalez Escanez