Dynamic sales professional with a proven track record at Gary Yeomans Ford Lincoln, consistently exceeding sales goals through exceptional customer service and product knowledge. Adept at conflict resolution and team collaboration, I leverage strong communication skills to foster client relationships and drive sales success. Committed to safety compliance and delivering positive customer experiences.
Overview
8
8
years of professional experience
Work History
Sales Floor Associate
Gary Yeomans Ford Lincoln
Daytona Beach
05.2025 - Current
Participated in weekly staff meetings to discuss new products and promotions and brainstorm ideas for improvement.
Greeted customers upon entering store and provided assistance in locating desired items.
Provided knowledgeable product information to customers regarding features, benefits, and usage instructions.
Consistently met or exceeded daily sales goals established by management team.
Upheld all safety regulations as outlined by the company's health and safety policy.
Maintained up-to-date knowledge of current promotions, policies regarding payment and exchanges, and security practices.
Created positive experiences for customers through friendly conversations during transactions.
Provided exemplary customer service at all times by being attentive, courteous, and helpful in responding to customer inquiries or requests.
Maintained knowledge of current promotions, policies regarding payment and exchanges, as well as security practices.
Amazon Delivery Driver
Amazon Rider DSP
Nashville
08.2024 - 01.2025
Adhered to all applicable traffic laws while driving delivery vehicle.
Verified accuracy of items loaded onto truck against shipping documents.
Communicated regularly with dispatch regarding any delays or issues encountered on routes.
Performed pre-trip inspections of delivery vehicle according to company guidelines.
Managed inventory levels during deliveries by verifying load counts against shipping manifests.
Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
Ensured accurate completion of all paperwork associated with deliveries.
Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
Drove safely in all weather conditions including rain, snow, sleet, ice.
Cleaned interior and exterior of delivery vehicle at end of shift as needed.
Loaded, secured, and unloaded cargo in a safe and timely manner.
Received daily delivery instructions and route assignments from dispatch.
Dispatcher
Speedy Rooter And Plumbing
West Palm Beach
05.2022 - 07.2023
Ensured compliance with safety regulations and company policies.
Assigned drivers to appropriate routes based on customer needs.
Managed a large volume of phone calls while ensuring accuracy in data entry.
Updated records of driver locations, delays, and cancellations.
Resolved customer complaints related to service issues or delays.
Received and dispatched calls for emergency services.
Created daily reports detailing response times, call volumes, and other pertinent information.
Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
Verified driver credentials prior to assigning them a route or task.
Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
Provided timely updates to customers regarding their orders or requests.
Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
Tracked vehicles using GPS technology and provided real-time status updates as needed.
Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
Floor Salesperson/Tag and Title Clerk
Prime Autos
West Palm Beach
02.2017 - 03.2022
Maintained accurate records of transactions including daily sales summaries.
Maintained a clean, organized and safe work environment to ensure compliance with safety regulations.
Operated cash register accurately while providing excellent customer service.
Provided customer service by responding to complaints and resolving issues promptly.
Created weekly sales reports for management review.
Greeted customers, answered inquiries and provided advice on product selection.
Built and maintained relationships with peers and upper management to drive team success.
Assisted customers in locating products, providing recommendations based on their preferences.
Engaged positively with each customer, providing professional, and polite support for sales and service needs.
Processed payments and maintained accurate drawers to meet financial targets.
Education
Bachelor of Arts - Hospitality Administration And Management
EHT
Varadero, Cuba
09-2001
Some College (No Degree) - Social Comunication
Matanzas University
Matanzas, Cuba
Skills
Customer service
Sales strategy
Product knowledge
Cash handling
Team collaboration
Conflict resolution
Communication skills
Client relationship management
Problem solving
Safety compliance
Goal oriented
Product promotion
Sales trends
Sales demonstration
Hospitality and accommodation
Active listening
Multitasking
Problem-solving aptitude
Meeting sales goals
Teamwork and collaboration
Product demonstrations
Languages
English
Full Professional
Spanish
Native/ Bilingual
French
Limited
Affiliations
I'm a musician, play the guitar and singer. Music is my big passion, my favorite hobby.
I love working out on my free time, keeps me active and energetic.
Accomplishments
Best Customer service representative for 7 years in a row at Sol Melia Hotels.
Timeline
Sales Floor Associate
Gary Yeomans Ford Lincoln
05.2025 - Current
Amazon Delivery Driver
Amazon Rider DSP
08.2024 - 01.2025
Dispatcher
Speedy Rooter And Plumbing
05.2022 - 07.2023
Floor Salesperson/Tag and Title Clerk
Prime Autos
02.2017 - 03.2022
Bachelor of Arts - Hospitality Administration And Management