Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Adora Gray

Edgewood,Maryland

Summary

Experienced retail sale associate versed in all aspects of working in high-end stores including opening procedures, closing procedures, and training others. Also, has excellent customer service with a desire to help others as a customer and/or patient advocate. I also make sure they have the best experience as possible. I am very an organized and dependable candidate. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level and ready to help team achieve company goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Eyewear Consultant

MyEyeDr.
06.2021 - 03.2023
  • Greets patients
  • Help patients make the best choice possible for their frame selection
  • Help patients get serviced and repairs done to their existing pair of glasses
  • Trained on taking the appropriate measurements for lens and frame
  • Arrange products on displays
  • Helps with inventory
  • Has knowledge of store merchandise.
  • Placed contact lens orders by processing shipments and properly submitting invoices for payment.
  • Reviewed prescriptions and patient information carefully to identify special needs.
  • Answered telephone calls to schedule eye exams and answer pre-screening questions or inquiries.
  • Recommended specific frames, lenses and lens coatings to suit client needs.
  • Explained benefits and features of available current eyewear to meet patient needs and preferences.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Recommended complementary purchases to customers, increasing revenue.
  • Used in-store system to locate inventory and place special orders for customers.

Receptionist/Technician Assistant

Americas Best Contacts and Eyeglasses
03.2020 - 04.2021
  • Written and verbal communication skills
  • Dependability
  • Very great at multitasking
  • Answered and redirect phone calls
  • Attention to detail
  • Scheduled and rescheduled appointments
  • Filed Charts
  • Faxed paperwork
  • Adjust glasses
  • Teched patients before going to doctor
  • Greeted patients as well as signing them in and directing them to their next destination.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered central telephone system and directed calls accordingly.

Cashier/Server/To-go Lead

Island Spice Restaurant
07.2018 - 03.2021
  • Maintained knowledge of current menu items and preparation methods
  • Great with answering questions about menu selections and made recommendations when asked
  • Checked on guests to ensure satisfaction with food and drinks
  • Skillfully anticipated and addressed guests service needs
  • Set up special events and private parties
  • Answered telephone and in person inquires
  • Found extra tasks when all scheduled side duties were done.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Collected, arranged, and input information into database system.

Patient Registration Coordinator

University Of Maryland Hospital
04.2023 - Current
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Delivered excellent patient experiences and direct care.
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Worked with patients to schedule tests and procedures.
  • Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.

Sales Associate

Uptown Cheapskate
07.2016 - 06.2018
  • Motivated others to achieve sale goals
  • Cash Handling Experience
  • Ability to walk and stand for extended period of times.

Education

Psychology -

CCBC
Essex, Maryland

Skills

  • Serving Experience
  • Front Desk
  • Clerical Experience
  • Retail Sales
  • Medical Scheduling
  • Medical Receptionist
  • Restaurant experience
  • Cashiering
  • English
  • Customer service
  • Computer skills
  • Cash handling
  • Leadership
  • Decision-making
  • Eye measurement
  • Sales expertise
  • Motivational skills
  • Fashion sense
  • Adaptability
  • Brand awareness
  • Product knowledge
  • Active listening
  • Empathy and understanding
  • Team collaboration
  • Professional demeanor
  • Time management
  • Frame selection
  • Optical knowledge
  • Attention to detail
  • Interpersonal skills
  • Cash Handling
  • Sales Floor Organization
  • Creative Thinking
  • Staff Support
  • Computer Proficiency and Microsoft Office
  • Team Leadership
  • Team Cooperation
  • Cash Drawer Management

Certification

  • CMA - Certified Medical Assistant
  • PT - Phlebotomy Technician

Timeline

Patient Registration Coordinator

University Of Maryland Hospital
04.2023 - Current

Eyewear Consultant

MyEyeDr.
06.2021 - 03.2023

Receptionist/Technician Assistant

Americas Best Contacts and Eyeglasses
03.2020 - 04.2021

Cashier/Server/To-go Lead

Island Spice Restaurant
07.2018 - 03.2021

Sales Associate

Uptown Cheapskate
07.2016 - 06.2018

Psychology -

CCBC

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Adora Gray