Adora Martin
Aurora,CO
Summary
Highly knowledgeable HIM technician with a wealth of healthcare experience and expertise in problem-solving. Talented in maintaining complex and comprehensive databases covering patient information. Dedicated to proactive monitoring and thorough reporting using top-notch technical abilities. Accomplished Technical Support Assistant with over 2 years of information technology support experience currently working in an HIM role. Tech-savvy professional well-versed in installing and configuring computer systems, diagnosing hardware and software defects, and supporting new application roll-outs. Committed to providing efficient, high-quality support. Polished in customizing desktop applications, installing computer applications and peripherals, and recording technical issues. Familiar with Windows OS environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
HIM Technician 2
Vail Health Hospital
Edwards, CO
05.2022 - Current
- Maintained accuracy, completeness and security for medical records and health information.
- Input data into computer programs and filing systems.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Communicated effectively with staff, patients and insurance companies by email and telephone.
- Researched and compiled statistical data to support cost control and care improvement initiatives.
- Handled high-volume data entry of demographics, disease etiology and extent and associated procedures or treatments.
Customer Service -Help Desk
Vail Health Hospital
01.2020 - 05.2022
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Working with the Help Desk team to improve our service delivery and using the technician’s skills to properly assign tickets for best service for our organization.
- Aiding users through remote communication to help address and fix technical problems in a timelier manner.
- Created new accounts in Active Directory and other software, reset passwords and configured access to servers and file management software for users.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
Field Support Technician
Vail Health
06.2019 - 10.2020
- Hands on work setting up and providing support to the opening of our East Wing addition to the Hospital.
- In the 10 month I had completed over 2,000 tickets in our ticketing system KACE both on site and remote support to users.
- This is 10% of all tickets for the entire IT department, not just my team.
- Built out Knowledge Base documentation for over 40 different workflows for troubleshooting software and equipment that had never been documented before.
- Working on creating a master guide to the Cisco phone, phone tree, and network setup we have in our organization over 200 pages of documentation on workflows that were not previously documented.
- On call support after hours for the entire organization.
- Cross trained with CMM to provide onsite and remote support as part of our integration into One IT.
- Troubleshooting and customer service skills helping with hardware and software issues for remote and onsite employees.
- Projects include Cisco documentation, Dillon Oncology Tumor Board and Workflow with new EHR, and setup for East Wing.
Patient Access Representative 1
Shaw Cancer Center/Sonnenalp Breast Center
04.2018 - 01.2020
- Work with medical personnel to ensure that they have the patient's medical information they need to provide treatment by working with previous facilities and doctors to collect information.
- Organized and managed health information data in Mosaiq.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions.
- Facilitated communication between patients, medical and administrative staff, administrative staff and regulatory agencies.
Sales Floor/GuestServices
Target
03.2017 - 06.2018
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Built and maintained relationships with peers and upper management to drive team success.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Replenished floor stock and processed efficient shipments to maintain optimal product availability for customer demands.
- Provided customers with unparalleled service and support for both in stock and back-ordered items, including placing special orders and calling other stores to find desired merchandise.
Administrative Assistant
Irwin Business Machines
02.2014 - 03.2017
- Handled data entry into Docstar, E-Automate, phone calls, and emails.
- Used troubleshooting abilities to detect malfunctions for on-site copiers and completed immediate repairs to restore performance.
- Kept accurate inventory of tools, parts and supplies to handle normal copier issues.
- Assessed and identified issues and quickly resolved to restore functionality.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Education
Associate of Arts - General Studies
Colorado Mountain College
Glenwood Springs, CO05.2022
Skills
- Report generation
- Quality assurance controls
- System implementation
- Materials transport
- Office equipment proficiency
- Fleet dispatching
- Customer relations
- Technologically savvy
- Inbound and Outbound Calling
- Cisco VOIP
- KACE Ticketing System
- Mosaiq
- Magview
- Cerner
- Protected Health Information
- Hardware Installation
Certification
- Mental Health Ally
Timeline
HIM Technician 2
Vail Health Hospital
05.2022 - Current
Customer Service -Help Desk
Vail Health Hospital
01.2020 - 05.2022
Field Support Technician
Vail Health
06.2019 - 10.2020
Patient Access Representative 1
Shaw Cancer Center/Sonnenalp Breast Center
04.2018 - 01.2020
Sales Floor/GuestServices
Target
03.2017 - 06.2018
Administrative Assistant
Irwin Business Machines
02.2014 - 03.2017
Associate of Arts - General Studies
Colorado Mountain College