Adora Martin
Aurora,CO
Summary
Highly knowledgeable HIM technician with a wealth of healthcare experience and expertise in problem-solving. Talented in maintaining complex and comprehensive databases covering patient information. Dedicated to proactive monitoring and thorough reporting using top-notch technical abilities. Accomplished Technical Support Assistant with over 2 years of information technology support experience currently working in an HIM role. Tech-savvy professional well-versed in installing and configuring computer systems, diagnosing hardware and software defects, and supporting new application roll-outs. Committed to providing efficient, high-quality support. Polished in customizing desktop applications, installing computer applications and peripherals, and recording technical issues. Familiar with Windows OS environments.
Overview
21
21
years of professional experience
Work History
HIM Technician II
Vail Health Hospital
05.2022 - Current
- Maintained accuracy, completeness and security for medical records and health information.
- Input data into computer programs and filing systems.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Communicated effectively with staff, patients and insurance companies by email and telephone.
- Researched and compiled statistical data to support cost control and care improvement initiatives.
- Handled high-volume data entry of demographics, disease etiology and extent and associated procedures or treatments.
Customer Service -Help Desk
Vail Health Hospital
01.2020 - Current
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Working with the Help Desk team to improve our service delivery and using the technician’s skills to properly assign tickets for best service for our organization.
- Aiding users through remote communication to help address and fix technical problems in a timelier manner.
- Created new accounts in Active Directory and other software, reset passwords and configured access to servers and file management software for users.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
Field Support Technician
Vail Health
08.2004 - 10.2020
- Hands on work setting up and providing support to the opening of our East Wing addition to the Hospital.
- In the 10 month I had completed over 2,000 tickets in our ticketing system KACE both on site and remote support to users.
- This is 10% of all tickets for the entire IT department, not just my team.
- Built out Knowledge Base documentation for over 40 different workflows for troubleshooting software and equipment that had never been documented before.
- Working on creating a master guide to the Cisco phone, phone tree, and network setup we have in our organization over 200 pages of documentation on workflows that were not previously documented.
- On call support after hours for the entire organization.
- Cross trained with CMM to provide onsite and remote support as part of our integration into One IT.
- Troubleshooting and customer service skills helping with hardware and software issues for remote and onsite employees.
- Projects include Cisco documentation, Dillon Oncology Tumor Board and Workflow with new EHR, and setup for East Wing.
Patient Access Representative 1
Shaw Cancer Center/Sonnenalp Breast Center
04.2018 - 01.2020
- Work with medical personnel to ensure that they have the patient's medical information they need to provide treatment by working with previous facilities and doctors to collect information.
- Organized and managed health information data in Mosaiq.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions.
- Facilitated communication between patients, medical and administrative staff, administrative staff and regulatory agencies.
Sales Floor/GuestServices
Target
03.2017 - 06.2018
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Built and maintained relationships with peers and upper management to drive team success.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Replenished floor stock and processed efficient shipments to maintain optimal product availability for customer demands.
- Provided customers with unparalleled service and support for both in stock and back-ordered items, including placing special orders and calling other stores to find desired merchandise.
Administrative Assistant
Irwin Business Machines
02.2014 - 03.2017
- Handled data entry into Docstar, E-Automate, phone calls, and emails.
- Used troubleshooting abilities to detect malfunctions for on-site copiers and completed immediate repairs to restore performance.
- Kept accurate inventory of tools, parts and supplies to handle normal copier issues.
- Assessed and identified issues and quickly resolved to restore functionality.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Education
Bachelor of Science - Information Technology
Colorado Mountain College
Glenwood Springs, CO12.2023
Associate of Arts - General Studies
Colorado Mountain College
Glenwood Springs, CO05.2022
Skills
- Report generation
- Quality assurance controls
- System implementation
- Materials transport
- Office equipment proficiency
- Fleet dispatching
- Customer relations
- Technologically savvy
- Inbound and Outbound Calling
- Cisco VOIP
- KACE Ticketing System
- Mosaiq
- Magview
- Cerner
- EPIC
- Protected Health Information
- Hardware Installation
Timeline
HIM Technician II
Vail Health Hospital
05.2022 - Current
Customer Service -Help Desk
Vail Health Hospital
01.2020 - Current
Patient Access Representative 1
Shaw Cancer Center/Sonnenalp Breast Center
04.2018 - 01.2020
Sales Floor/GuestServices
Target
03.2017 - 06.2018
Administrative Assistant
Irwin Business Machines
02.2014 - 03.2017
Field Support Technician
Vail Health
08.2004 - 10.2020
Bachelor of Science - Information Technology
Colorado Mountain College
Associate of Arts - General Studies
Colorado Mountain College