Adora (Christian) Gardner

• Utilized effective communication and active listening skills when interacting with physicians, nursing staff, and patients.
• Collected and documented patient medical information such as blood pressure and weight.
• Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
• Maintained up-to-date patient records with medical histories and test results.
• Prepared examination rooms and sterilization of equipment following clinic guidelines.
• Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
• Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
• Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.

• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Obtained client medical history, medication information, symptoms, and allergies.
• Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

Assisted with the training of new Air Traffic Control student by playing the role of pilot in a simulation.

• Consulted with outside parties to resolve discrepancies and create effective solutions.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Input all patient data regarding claims and prior authorizations into system accurately
• Triaged unscheduled and emergency authorizations, directing submissions to appropriate personnel for rapid response
• Prepared and distributed denial letters, detailing reasons for denial and possible appeal measures

• Used Meditech to maintain records of patient care, condition and progress and reported and discussed observations with RN's and Med-Teams.
• Facilitated transfer of patients throughout medical facility and between departments.
• Administered first aid treatment and life support to care for sick or injured individuals.
• Collected basic samples such as blood, urine and stool, labeling specimens properly and transferring to laboratory for testing.
• Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring and non-invasive blood pressure monitoring systems.
• Quickly responded to codes and cardiac monitor alarms.
• Followed all hospital policies and procedures and complied with local, state and federal agency and accrediting body guidelines.

• Sanitized, organized and cleaned work areas, tools and equipment every two hours.
• Customized training strategies based on individual barista knowledge, experience and strengths.
• Handled cash and processed payments accurately to avoid errors.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

• Continuously monitored patients and reported changes to head nurses and physicians
• Followed all hospital policies and procedures and complied with local, state and federal agency and accrediting body guidelines
• Safely transported patients by wheelchair, stretcher or bed to other units
• Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring and non-invasive blood pressure monitoring systems
• Administered basic wound care, insertion of Foley catheters and nasogastric tubes
• Applied orthopedic devices like traction and OCL splints
• Cleaned, maintained and restocked treatment areas
• Assisted with resuscitation, CPR and emergency airway procedures

• Packaged up damaged goods and shipped these items back to correct supplier.
• Maintained store and warehouse cleanliness.
• Input customer data into DOS system.

• Set up and modified patient profiles to include current information such as medications and insurance details.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
• Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
• Resolved non-routine issues like third party billing, computer system and customer service issues.

• Sanitized, organized and cleaned work areas, tools and equipment every two hours.
• Customized training strategies based on individual barista knowledge, experience and strengths.
• Handled cash and processed payments accurately to avoid errors.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

• Organized games according to corporate plans for regular displays and special promotions.
• Tested consoles in order to provide complete information to customers.
• Assisted customers with locating desired games.
• Provided information about different game system costs, features and drawbacks.
• Updated merchandise prices for special promotions.

• Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
• Maintained organized, presentable merchandise to drive continuous sales.
• Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
• Tracked stock using company inventory management software.
• Maintained records related to sales, returns and inventory availability.

• Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
• Maintained organized, presentable merchandise to drive continuous sales.
• Trained and developed new sales team associates in products, selling techniques and company procedures.